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Job Title:   Import/Export Operations Specialist

Organisation: DHL Global Forwarding

Duty Station:  Kampala, Uganda

About the Company:

DHL Global Forwarding is the logistics provider of the world with over 520,000 employees in more than 220 countries and territories.

Job Summary:   DHL Global Forwarding has an opening for IMPORT/EXPORT OPERATIONS SPECIALIST in Uganda. Executes procedures in the administration of the Product Import/Export process from end to end. Having full ownership and visibility reside with the Import/Export Specialist (Operator)

Join us in connecting people and improving lives!

Key Duties and Responsibilities:

• Establish and maintain relationships with existing customers to maintain their business.
• Handle customer complaints and enquiries and share with supervisor for escalations.
• Update the clients in a timely manner as agreed upon during the onboarding.
• Provide high levels of customer service with a sense of urgency.
• Support Head of Products with the implementation of new/change of systems update/upgrades in CW1.
• Arrange for the movement of shipment from Pick up at customer to Delivery at the customers premises or with Shipping Lines for the for Export shipments
• Book with carrier/Update CW1 remarks with booking info.
• Support the GSC with allocated activities and ensure that the files are well managed.
• Support by sharing the documents with the CDZ team to enable them declare the files and process the shipment for customs clearance by preparing a customs entry.
• Support and Complete export documents.
• Quality check documentation before lodging with the shipping line.
• Ensure that you process the MBL/HBL in accordance with the stipulated procedures.
• Monitor and follow up until shipment is delivered.
• Send pre-alerts to all customers.
• Bill and close the shipment in CWI upon shipment readiness.
• Uploading of all shipping documents into the CW1 e-Doc system.
• Update all your milestones and ensure they are done as per the stipulated target. Head of Product Import/Export Ops Specialist
• Ensure all your sick files are resolved and flies closed.
• Follow up with customers for feedback and best practices.

Qualifications, Skills and Experience:

• Knowledge of the OFR/RFR product on Export and Import
• Good Negotiation and communication skills
• High result orientation
• Customs regulation knowledge
• Able to work timely with high accuracy
• MS Office Tools knowledge
• 3- 5 years related experience
• Must have a degree
• EAFFPC Certificate will be advantageous
• Preferred Cargo Wise experience

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

How to Apply:
All prospective candidates should apply online at the link below with an updated CV and academic credentials

Click Here

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