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Job Title:  Data and Community Liaison Officer   

Organisation: EverFlow

Duty Station: Kwania Office with frequent travels, Uganda

Reports to: EverFlow Technical Coordinator – Direct Supervisor

About Organisation:

EverFlow is a social enterprise arm of the registered NGO International Lifeline Fund established in 2017 to offers professional operation and maintenance services for point water sources (boreholes) and off-grid piped water schemes in Northern Uganda ( Kwania and Apac Districts).

At EverFlow , we envision a world where it is no longer a challenge for over 2 billion people to access safe water—one in which we reliably demonstrate how solutions can be designed with and by local assets. We are working towards a world in which rural communities have the resources necessary to pursue self-determination.

Our mission is therefore to assist rural communities in developing and maintaining water sources through financially sustainable models and thereby end long-term dependence on external resources.

Everflow is a maintenance and repair social enterprise that prevents hand pump breakdowns and minimizes costs through risk sharing. Much like a utility, for a flat monthly subscription fee, each participating community receives:

• Regular maintenance service visits from a vetted mechanic
• A 1–2-year pump overhaul to replace wear parts
• A 24-hour response window for emergency repairs
• Sensor installation at all water points enrolled
• A toll-free Help Desk hotline to report breakdowns and functionality issues

Job Summary:   The Data and Community Liaison Officer will support EverFlow systematic data collection, validation, analysis and management to ensure quality reporting and timely information for accountability and decision making.

The Data and Community Liaison Officer combines responsibilities related to managing data and customer relationships with the collection, analysis, and reporting of data to improve EverFlow data management and customer satisfaction. This hybrid role is crucial for EverFlow to leverage data insights to improve customer satisfaction, performance loyalty, and operational efficiency.

Key Duties and Responsibilities:

Data Collection and Management

• Gather and maintain accurate customer records and operational data using Customer Relationship Management (CRM) systems or other tools.
• Analyze customer data to identify trends, behaviors, and insights that inform business strategies.
• Generate reports on customer interactions, satisfaction levels, and other performance indicators for decision-making.
• Track Key Performance Indicators (KPIs) related to customer service and data management, ensuring alignment with organizational goals.
• Follow non-compliant communities

Community Feedback and Needs Assessment  

• Act as a liaison between EverFlow and the communities, conducting surveys, focus group discussions, and interviews to document challenges, feedback, and recommendations related to the O&M framework.
• Analyze community feedback to identify trends and provide actionable insights for program improvements.
• Assist in the collection of project data using standard templates provided.
• Ensure data integrity is upheld by doing regular data cleaning and validation.
• Regularly review data for deficiencies and conduct data quality audits (DQA).
• Keep the EverFlow databases and mWater portal up-to-date and support program staff prepare periodic high-quality reports.
• Assist in the preparation of data management tools and development of data management processes including SOPs.
• Assist in strengthening existing data management systems to ensure a generation of timely information and feedback to donors and other project stakeholders.
• Assist in visualization of project data

Beneficiary accountability and reporting        

• Assist in the preparation of timely and accurate routine, monthly, quarterly and annual programmatic performance reports.
• Assist in developing a summary report on key issues emerging from projects monthly reports, evaluation reports, and feedback reports.
• Ensure dissemination of feedback and accountability mechanism (FAM) to key project stakeholders and project clients.
• Ensure regular update of the FAM database.
• Support in identification, documentation, and dissemination of project experiences, lessons learned, and success stories.
• Maintain comprehensive records of meetings, workshops, and training sessions conducted with Water Supply Boards, Hand Pump Mechanics, and other stakeholders.
• Ensure all documentation complies with organizational and donor requirements, making it accessible for audits and evaluations

Team capacity building         

• Work in collaboration with the senior MEAL officer to ensure project teams appreciate and take part in project Monitoring and Evaluation.
• Support in trouble shooting and capacity building for teams on use of digital data collection platforms.
• Support in training research assistants whenever called upon.

Documentations and Research       

• Work with community Officers to capture success stories and other learnings to promote operations and maintenance of rural water.
• Analyse the operation and maintenance framework during his/her tenure to identify where there are gaps for improvement.
• Collaborate with the EverFlow technical team to conduct studies on the effectiveness of O&M strategies, exploring innovative solutions for sustainability.
• Document research methodologies and findings, contributing to publications, proposals, and presentations for forums and workshops.

Qualifications, Skills and Experience:

• Undergraduate degree in Quantitative Economics, Statistics, Computer Science, Information technology (IT), social sciences, or any other relevant discipline.
• Training in Monitoring and Evaluation is a plus.
• A minimum of 2-3 years of work experience in M&E or data management is preferred.

Skills and Competencies:

• Working knowledge of electronic/digital data collection platforms specifically mWater, ODK, KOBO etc
• Experience with Customer Relationship Management (CRM) Systems, data analysis & visualization tools (e.g., Words, Excel, Power Point, salesforce, Power BI).
• Problem Solving skills based on both customer feedback and data analysis.
• Strong writing and communication skills, including familiarity with writing donor reports, and other program management documents.
• Ability to work independently in a fast-paced environment and meet strict deadlines.
• Excellent critical and analytical thinking skills.
• Ability to multi-task and work under minimum pressure
• Familiarity with the working area and knowledge of the local language is a plus.
• Ability to ride and valid permit of Class “A”

How to Apply:

Please send a copy of your cover letter, resume, and academic credentials to Lifeline’s office by email using the information below. Only successful candidates will be contacted.

E-mail: hr@lifelinefund.org with the subject line “Data and Community Liaison Officer”

Deadline: 31st December 2024 by end of business

NB: Note that this position is only open to nationals. Any kind of lobbying will lead to automatic disqualification. Female candidates are highly encouraged to apply.

Lifeline provides equal employment opportunities to all employees and applicants. Lifeline complies with all applicable local laws governing non-discrimination in employment.

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