The Ugandan Jobline

Job Title:  Corporate Customer Relationship Officer

Organisation: Cyber School Technology Solutions

Duty Station:  Kampala, Uganda

Reports to: Head of CADD Centre

About the Company:

Cyber School Technology Solutions is a premier provider of quality educational services offering world-class solutions to enhance the online educational environment globally.

Job Summary:   The Corporate Customer Relationship Officer is responsible for:

• Engaging and maintaining relationships with corporate clients to market and sell suitable training programs, both on-site and at the center.
• Ensuring exceptional before and after-sales support for corporate clients.
• Managing affiliations with government bodies and ministries, such as DIT and NITA.

Key Duties and Responsibilities:

External Corporate Marketing

• Visit corporate clients at least 4 days per week to promote training programs and establish strong relationships with management.
• Secure corporate clients for training programs and maintain a consistent follow-up system.
• Approach a minimum of 2 educational institutions weekly to organize Technology Appreciation Programs (TAP) and coordinate presentations with the Head of CADD Centre.
• Stay updated on the latest CADD training products and industry developments to provide relevant solutions to clients.
• Participate in education institution events as a sponsor or by conducting competitions to increase brand visibility.
• Generate new leads and contacts within corporate and educational sectors to expand the client base.
• Prepare and submit weekly corporate visit reports to the Head of CADD Centre.

In-Office Corporate Customer Service

• Respond promptly and professionally to all corporate inquiries, ensuring exceptional customer service.
• Coordinate with the Centre Head to create and share course schedules based on marketing projections.
• Notify corporate prospects of upcoming course commencement dates and ensure timely follow-ups.
• Prepare and submit monthly marketing reports of corporate activities to the Head of CADD Centre.
• Coordinate the issuance of course completion certificates for students with the Centre Head.

Key Performance Indicators (KPIs)

• Number of corporate clients signed for training programs.
• Frequency and quality of Technology Appreciation Programs conducted.
• Customer satisfaction scores from corporate clients.
• Number of new leads generated and converted.
• Timeliness and accuracy of weekly and monthly reports.

Qualifications, Skills and Experience:

Academic Qualifications

• Minimum Requirement: Bachelor’s degree in marketing, Business Administration, Engineering, or a related field.
• Added Advantage: A master’s degree in marketing, Customer Relationship Management, or a related discipline.

Experience:

• Essential: At least 3-5 years of experience in corporate marketing, client relationship management, or sales within a training or technical environment.

Preferred:

• Experience working with government bodies, educational institutions, or engineering firms.
• Engineering background / experience / knowledge

Skills and Competencies:

• Strong communication and interpersonal skills.
• Ability to manage multiple clients and projects simultaneously.
• Proficiency in CRM tools and Microsoft Office Suite.
• Proficiency in designing marketing posters and flyers
• Proficiency in a CADD design software an advantage
• Analytical skills to prepare and interpret corporate reports.
• Knowledge of the CADD industry and training programs is an advantage.
• Customer-focused approach with a commitment to excellence in service delivery.

Core Values:

• Innovation: Passion for exploring new ways to integrate multimedia into eLearning experiences.
• Collaboration: Ability to work effectively with diverse teams to create cohesive multimedia solutions.
• Excellence: Commitment to producing high-quality, engaging content that enhances learning outcomes.
• Continuous Learning: Dedication to staying updated on multimedia trends and technologies to drive continuous improvement.

How to Apply:

Interested candidates should submit their resume, certificates and cover letter to recruitment@cyberschooltech.co.ug

Deadline: 10th December 2024

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs