Job Title: Collections Manager
Organisation: WATU Credit Limited
Duty Station: Kampala, Uganda
About the Company:
WATU Credit Limited is a focus driven, customer-centric company that believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. As Africa’s fastest-growing Asset Finance Company, we see the continent’s bright and prosperous future and want to be part of making it a reality.
Job Summary: The Collection Manager position is responsible for overall management, training and ensuring expected results and quality from underlying teams. Collections Manager`s deliverables are performance, development, growth, and well-being of their teams.
Key Duties and Responsibilities:
- Manage Collections and Performance Drivers
- Monitor the team’s portfolio performance
- Ensure that direct reports meet their monthly responsibilities
- Obtain number of clients (NOC) per agreed level
- Obtain call effectiveness (CE) per agreed level
- Manage quality control per agreed level and above
- Manage maximum DSLC per agreed level
- Manage the collection rate
- Manage clients moving to last call
- Manage that all overdue clients are attended in time and manner set by company policies
- Staff management
- Monitor performance of direct reports
- Plan and manage annual leaves in teams under direct supervision
- Monitor performance of people on probation and manage confirmations, promotions, demotions and extensions
- Plan, manage and lead trainings in teams under direct supervision
- Be available, motivate and coach employees to improve their performance
- Manage disciplinary actions together with HR
- Perform monthly 1-1s and give feedback to direct reports
- Perform 2 appraisals per direct report per year
- Reporting
- Create daily and monthly reports on :
- Collections
- Attendance
- Leaves
- Probation and extension
- Manage the PIP Process
- General
- Readiness to assist team members in everyday tasks
- Organize and manage communication from top to bottom
- Follow company’s policies
- Fulfill any other tasks given or approved by management that is work-related and aimed towards company’s goals and targets
- All tasks and responsibilities are done on time
Qualifications, Skills and Experience:
- Education level: Bachelor’s degree
Experience:
- Minimum of 3 years of managerial experience
- We prefer candidates with:
- 2 years of experience in debt collection industry
- 1 year of experience in call center
Specific skills:
- Excel – comfortable
- Word – comfortable
- Outlook – basic
- Google Sheet – comfortable
- Google Doc – comfortable
- Google Chat – comfortable
- Google DataStudio – basic
- Google Search – advanced
- Presentation – advanced
- Coaching – basic
- Negotiations – expert
- Problem solving – expert
- Personal characteristics
- Integrity – take ownership of assigned people and tasks
- Empathy and advanced negotiation skills – ability to understand client and protect business interests at the same time
- Independent problem solver – proactive approach to everyday challenges
- Humility and motivation – We are looking for someone who does not misuse the authority and can motivate people in positive and forward thinking ways
- Result driven and hungry to be the best
PS: LADIES ARE ADVISED TO APPLY
How to Apply:
All qualified candidates are invited to apply online at the link below.
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