The Ugandan Jobline

Job Title:  Senior Cargo Agent  

Organisation: Emirates Airlines

Duty Station:  Kampala, Uganda

About US:

The Emirates Group is a state-owned Dubai based international aviation holding company headquartered in Garhoud, Dubai, United Arab Emirates, near Dubai International Airport. The Emirates Group comprises dnata, an aviation services company providing ground handling services at 126 Airports, and Emirate Airline, the largest airline in the Middle East. The Emirates Group is a highly profitable business with revenue of US$21.1 billion and over 50,000 employees. The Group comprises of dnata, one of the largest air services provider globally and Emirates airline, the Group’s rapidly expanding and award-winning international carrier.

Job Summary:   Provide existing and potential customers with a superior and consistent quality service, both directly and in conjunction with GHA. Provide information and system support to customers with regard to rates, details, bookings, connections, regulations and other enquiries and oversee the service from GHA.

Key Duties and Responsibilities:

• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, including build instruction, maximisation of available space, load control, safety and ad hoc flight instruction
• Monitor import cargo receipt and breakdown, resolving any related issues
• Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulation and company policies
• Update flight handling reports including identification and monitoring of irregularities and discrepancies
• Dispatch post flight information to the correct departments in a timely manner.
• Receive and process cargo telephone reservations in a prompt, accurate and efficient manner
• Resolve customer queries, complaints and claims, including those escalated by Cargo Agents
• Complete administrative duties as directed by the Cargo Supervisor/Officer, including data entry, statistics and reports
• Provide support, guidance and coaching to Cargo Agents
• Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer e.g. freighter

Qualifications, Skills and Experience:

• Logistics/Cargo.Air Cargo :
• Educated to at least GCSE standard or equivalent Experience: A minimum of 3 years’ experience in an Airline / Cargo Operations environment, including at least 2 years as a Cargo Agent (or equivalent)
• Knowledge/skills: Knowledge of Dangerous Goods regulations and ideally hold a DG certificate Knowledge of Weight & Balance procedures and Live Animal Regulation PC based skills including Microsoft Word/ Excel/ E-mail. Fluency in English and the language of the country you are working is essential.
• Other job related information Shift pattern The job holder is also responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
• Please note that you must have the right to live and work in Uganda.

How to Apply:

All candidates who wish to join the Emirates Group in this capacity should apply online at the link below.

Click Here

Deadline: 6^th January 2025

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs