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Job Title:  Customer Relationship Officers (Graduate Trainees) Western, South western, Eastern, Northern and Central Uganda (Several No Experience Fresh Graduate Jobs)

Organisation: BRAC Uganda Bank Ltd

Duty Station:  Kampala, Uganda

About the Company:

BRAC Uganda Bank Ltd launched on 25 April 2019 and attained its current status as a Tier II Credit institution following a successful background as the leading Microfinances services provider in Uganda. The bank operates 32 regulated branches and 131 satellite offices covering 84 districts in Uganda targeting Micro, Small. and Medium Entrepreneurs. BRAC Uganda Bank Ltd promotes financial inclusion by extending financial services to unserved and underserved populations especially women and youth as well as people living in poverty in rural areas. The Bank is operationally and financially self-sustaining with over 231,000 active customers and a loan book in excess of Ushs.175 billion.

Key Duties and Responsibilities:

• Conduct thorough household and business surveys to assess loan eligibility, onboard new clients, form groups, and evaluate guarantors by visiting their homes.
• Prepare loan proposals, ensure complete documentation for disbursement, facilitate deposit mobilization and client enrollment in digital services. Follow up on loan repayments to ensure clients meet their obligations.
• Maintain accurate records of loans, deposits, and digital enrollments. Prepare daily, weekly and monthly reports, ensure proper filing of all client-related documents, and adhere to BRAC Uganda Bank’s policies and procedures for smooth operations.
• Build and sustain strong relationships with clients, local leaders, and communities. Deliver excellent customer service, promote BRAC Uganda Bank’s model, and ensure timely reporting from both field and satellite office.
• Continuously learn and apply the BRAC values, along with a deep understanding of the bank’s various policies and procedures, to improve service delivery, client relations and regulatory compliance.

Qualifications, Skills and Experience:

• Diploma in Business Administration, Finance, Microfinance or any other related field.
• Strictly fresh graduates from university or College.
• Positive attitude, good communication and Interpersonal skills, ability to write reports

How to Apply:

Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN PDF FILE mentioning the job title as the subject matter to recruitment.bracugandabankltd@brac.net All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd.

Deadline: 15th November 2024

Note: Only shortlisted candidates will be contacted.

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