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Job Title:  Customer Experience Officer (Several No Experience Jobs)   

Organisation: Pride Microfinance Limited (MDI)

Duty Station:  Kampala, Uganda

About the Company:

Pride Microfinance Limited (MDI) is a Microfinance Deposit- taking Institution regulated and supervised by Bank of Uganda (BoU) under the MDI Act, 2003 and MDI Regulations, 2004 with a capital base of Ugx. 168.6 billion. Pride’s purpose is transforming lives responsibly. Pride offers innovative financial solutions to largely people at the base of the economic pyramid and serves its customers through 42 networked branches and 5 contact offices spread across the country and implements sustainability sound practices throughout its business operations to create a positive impact through three sustainability pillars; economic, environment, and social as well as contributing to the Sustainability Development Goals (SDGs) and their investable sub-goals that relate to microfinance activities.

Job Summary:   The Customer Experience Officers reports to the Branch Operations Manager and is responsible for responding to clients’ inquiries and complaints. The incumbent will also be required to guide the clients of Pride to select the most suitable products for them and open new accounts and handle account-related issues.

Key Duties and Responsibilities:

• Cross sells company products to clients and always enhance / protect the reputation of the company.
• Customer service data collection and analysis.
• Handle customer complaints.
• Generating Sales Leads.
• Opening Customer accounts.
• Carry out customer satisfaction surveys/market surveys.

Qualifications, Skills and Experience:

• Diploma or Bachelor’s degree in any Discipline
• Candidates should also possess 2 principle passes at A’ Level and credit passes in English and Mathematics at O’ Level.
• Should be willing to work in any part of the country.
• Should be fluent in commonly used local languages.
• Should have customer awareness and emotional intelligence skills, excellent interpersonal and communication skills
• Should have good verbal and written communication skills
• Should not be more than 35 years of age.

How to Apply:

If you believe you have the necessary skills and experience and desire to make a difference, apply immediately and send a detailed CV to HEAD PEOPLE & CULTURE, using either the address below; emailing to: recruitment@pridemicrofinance.co.ug

Deadline: 8th November 2024.

NB: Only Shortlisted Candidates Will Be Contacted

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