Several Fresher Customer Service Jobs – Call Centre Agent – Unifi Africa

  Administration Jobs in Uganda, Business Administration Jobs in Uganda, Communications Jobs in Uganda, Customer Service Jobs, Education Jobs in Uganda, Finance Jobs in Uganda, Fresh Graduate Jobs in Uganda, Sales and Marketing Jobs in Uganda, Social Sciences Jobs in Uganda

Job Title:   Call Centre Agent – Part Time (Several Fresher Customer Service Jobs)

Organisation: Unifi Africa

Duty Station: Kampala, Uganda

 

About the Company:

Unifi Africa is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.

 

Job Summary:   We are looking for energetic individuals with a good understanding of customer service principles and best practices to form part of our customer service call centre team.

 

Key Duties and Responsibilities:

Operational

  • Answer incoming calls and respond to clients.
  • Manage and resolve client’s complaints
  • Sell and market Unifi Credit products to customers.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to clients.
  • Research required information using available resources.
  • Research, identify, and resolve client’s complaints using applicable system.
  • Process, queries, and applications (Employment verification, New employer and Data check).
  • Route calls to appropriate personnel.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends to clients calls.
  • Follow up and encourage clients to make timely loan repayments/payables/arrears.
  • Complete call logs and reports.

Other

  • Actively participate in all brand awareness and marketing activities
  • Maintain thriving relationships with customers and stakeholders.
  • Make Unifi a fun place to work!

 




Qualifications, Skills and Experience:

  • Requirements: Experience in a customer facing service role. A relevant diploma or degree is preferred but not required.

 

How to Apply:
All candidates should apply online at the link below.

 

Click Here

 

Deadline: 27th November 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

Date Posted 2024-11-24T21:18
Valid Through 2024-11-28T00:00
Employment Type FULL_TIME
Hiring Organization Unifi Africa
Job Location Kampala, Kampala, Kampala , 0256, Uganda

Related Jobs

, ,