The Ugandan Jobline

Job Title:   Program Quality Officer   

Organisation: Educate!

Duty Station:  Jinja, Uganda

About the Company:

Educate! prepares youth in Africa with the skills to succeed in today’s economy. We tackle youth unemployment by partnering with schools and governments to reform what schools teach and how they teach it, so that students in Africa have the skills to attain further education, overcome gender inequities, start businesses, get jobs and drive development in their communities. Our model is delivered through practically-trained teachers and youth mentors. Educate!’s goal is to make this practical, skills-based model part of national education systems.

Job Summary:   Educate!, an award winning non-profit social enterprise, is looking for a self-driven, highly enterprising, and enthusiastic candidate to fill the Program Quality Officer – Position (1) in Jinja District of Uganda. The successful candidate will join our high performing Field Operations Team.

The Program Quality Officer will manage a team of 12-15 Field Operations Assistants across multiple districts as they carry out their activities for the program & Community Unit administration, Lead all training activities for the Field Operations Assistants assigned across the region. Take the lead on communications, Support the Performance metrics data collection & reporting through the Field Operations Assistants team as well as providing quality checks on Performance metrics data. Ensure quality implementation of the program through rigorous monitoring & providing quality program feedback. Coordinate all survey activities in the region & ensure accuracy & timely execution of reporting in all regions and Participate in the mapping out of the survey areas & data analysis. You will report to the Field Operations Manager.

The right candidate for this opportunity should be excited about working with young and ambitious youth, self-driven, passionate about our mission of creating leaders and entrepreneurs in Africa, and committed to being part of a high-performing team!

Key Duties and Responsibilities:

Field operations assistant Performance Management (30%)

• Lead 1:1 meetings with Field operations assistants at least twice a month. Review work plans, set weekly priorities & align Field operations assistants goals on a monthly basis.
• Lead weekly regional meetings to address challenges and concerns of Field operations assistants & keep the Field operations assistants up to date with program changes.
• Lead annual staff appraisals of Field operations assistants. Complete performance development process,participated in the PDP process and submitted to HR.
• Coordinate and lead Field operations assistants capacity building programs on a monthly basis.
• Act as Hiring Manager for all Field operations assistants recruitment needs: support Field operations assistants recruitment guide update and sit on interview panel as and when required.
• Oversee Exp-program activities for the region by checking in with Field operations assistants on progress and ensuring that they have the capacity and tools necessary to carry out activities effectively.

Field Operations Assistant Training & Coaching (25%)

• Lead Field operations assistants induction for newly hired. Facilitate one month virtual training, oversee Field operations assistants job shadowing.
• Constantly plan & communicate Training plans & program changes to Field operations assistants.
• Empower Field operations assistants to develop, clear & be in constant communication & coordination of activities with the mentors in the Exp program.
• Lead monthly Field operations assistants capacity building programs Including preparing for Field operations assistants training and providing pragmatic and content related feedback to the design and Implementation team.
• Observe mentors during induction, program delivery & training to ensure high-quality mentors.
• Observe field Operations assistant’s growth areas and develop capacity development plans that are tailored to those needs.

Data Reporting and Coordination Oversight (30%)

• Ensure quality implementation of the program through rigorous monitoring & providing quality program feedback
• Support the Performance Metrics team in the dissemination & collection of the Exp scholar-centricity forms.
• Work with Performance metrics to develop data collection tools & also to improve the data collection processes.
• Setting timeliness & ensuring that Field operations assistants adhere to the reporting submission timelines.
• Train Field operations assistants on the importance & usage of the data collection tools and coordinate all survey activities in the region & ensure accuracy & timely execution of reporting in all regions
• Participation in the mapping out of the survey learning questions & data analysis.
• Leads student focus groups to check on the implementation of the Quality Exp Program.
• Document all survey learnings and share them with the Exp program implementation team.
• Leads mentor focus groups to check on Exp program quality

Quality assurance -skills lab observation(Data map & Survey follow-ups) (15%)

• Through the Field, operations assistants ensure that mentors conducting the Skills labs and GMs are observed & observation forms submitted to the Performance metrics department.
• Work with the Field operations assistants to ensure that they submit the observation forms, participation trackers, graduate forms & mission data at the end of every term.
• Ensure that the field operations assistants always meet the Exp program monitoring target.
• Use Dashboard reports (LEC, Observations, GMs, Events, Pitching, and scholar selections) to support the mentors and close the Exp program implementation gaps.
• Checks the quality of data reported by the field operations assistants and mentors and provides timely feedback.
• Ensure that observation forms are collected, compiled & shared with Performance Metrics for data analysis.
• Support the training of Field operations assistants to increase their knowledge of program activities & tracking.
• Ensure trackers, forms, and mission data are accurate and information is updated and submitted timely.
• Communicate regularly with the Senior Field Operations Manager to ensure that program management concerns are addressed in a timely and appropriate manner.

Qualifications, Skills and Experience:

• Bachelor’s degree in any business course with at least 3 years of professional experience.
• At least 2 years experience in development work (Schools, Youth-related work, Volunteers/Interns, School Practices, Church) directly managing a diverse team of at least 7 people.
• Proficiency in MS Office Suite, with excellent MS Word and Excel skills, PowerPoint, email, Google Drive, etc.
• Experience working within the education sector in East Africa is preferred.
• Experience leading a team, managing finances, and program reporting.
• Excellent interpersonal and written communication skills
• Excellent Strategic Skills
• Excellent Project Planning and Problem-solving skills
• Must have knowledge in Finance and taxation
• Experience in leading and coaching a team
• Thoroughness when accomplishing tasks and paying attention to detail
• Systems-oriented, high-integrity
• Excellent customer service, general management skills, and strong personality.
• Experience in multitasking in a fast–paced environment, setting priorities, working independently as well as thrive a team.
• Fits our Five Cultural Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here

How to Apply:

All candidates should apply online at the link below.

Click Here

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