Job Title: Inbound Customer Support Representative (No Experience Jobs)
Organisation: Kweli.shop
Duty Station: Kampala, Uganda
About Organisation:
Kweli.shop is a trusted source of genuine appliances and solar equipment in Uganda and South Sudan. Since 2019, Kweli.shop has leveraged e-commerce technology and flexible payment options to empower individuals, families, and businesses across Uganda to access essential appliances and renewable energy products.
Job Summary: Kweli.shop is looking for a dedicated Inbound Customer Service Representative to join our team full-time. This hybrid role involves addressing customer enquiries, resolving complaints, and providing accurate product and service information through various channels.
Key Duties and Responsibilities:
- Key responsibilities include assisting customers with orders and requests, managing escalations, documenting interactions, and ensuring resolutions while gathering feedback to enhance customer experience.
- You’ll also provide technical support, troubleshoot issues, and suggest process improvements, all while staying updated on our products and services.
- Additional tasks may be assigned to support the company’s dynamic needs.
Qualifications, Skills and Experience:
The applicant should have relevant qualifications
How to Apply:
If you’re passionate about championing customer satisfaction and contributing to Kweli.shop’s success, we want to hear from you! Send your application to [email protected] today.
Deadline: 3rd December 2024
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