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Job Title:  Lead Management Associate (Fresher Jobs) 

Organisation: Autochek Uganda

Duty Station: Kampala, Uganda

Reports to: Customer Experience and Marketplace Manager

About the Company:

Autochek is an automotive technology development company that is building the infrastructure to make car ownership more accessible and affordable in Africa. With active operations in 9 countries across East, West, and North Africa, a partner-led retail footprint in over 1,500 dealers and workshop locations, and more than 70 banking partners, Autochek is improving Africa’s automotive finance value proposition by bringing all relevant stakeholders together to enable easier access to more financing options as a catalyst for growth in Africa’s automotive industry.

Job Summary:   The Lead associate will be responsible for responding to lead conversion; educating prospective and existing customers on products and services and directly persuading leads/potential customers to purchase the organization’s products and services through the telephone.

Key Duties and Responsibilities:

• Persuade potential customers to purchase the organization’s product or service through telephone.
• Explain products or services and prices, and answer questions from customers.
• Close car sales deals through online leads and inquiries.
• Record names, addresses, purchases, and reactions of leads contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Engage with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Ensure that appropriate changes were made to resolve customers’ problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Refer unresolved customer grievances to designated departments for further investigation.
• Make presentations through the phone and screen sharing
• Meet monthly and quarterly sales goals
• Contact customers to respond to inquiries or to notify them of new product or service adjustments.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Manage, track and follow up on leads by engaging in calls to them
• facilitates a business’s connection between its outgoing consumer advertising and the responses to that advertising.
• Create and maintain a progressed and closable pipeline of leads generated from our online sources.

Qualifications, Skills and Experience:

• Educational Requirement: A bachelor’s degree in business administration or related degree.

Experience Required:

• Previous experience in sales, particularly in the automotive industry.
• Candidates should have a strong track record of meeting sales targets and building relationships with customers.
• Strong communication and customer service skills are essential for this role, as well as the ability to work independently and as part of a team.
• Knowledge of motor vehicles, including different makes and models, features, and pricing, is important for success in this role.
• Experience with customer relationship management (CRM) software and other sales tools is also beneficial.
• Knowledge of car sales and marketing.
• 3-5 years of experience in a sales role.

Knowledge & Skills Required:

• Oral Communication
• Persuasion
• Active Listening
• Strong decision-making skills …
• Leadership and people management skills …
• Communication skills …
• Time management skills
• Good problem-solving skills

How to Apply:

Only applicants who send their CVs to recruitment.uganda@autochek.africa will be contacted.

Deadline: 25th November 2024

NB: Only shortlisted candidates will be contacted within 2 weeks.

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