Job Title: Hotel Receptionist (Fresher Jobs)
Organisation: Sokoni Africa Limited
Duty Station: Kampala, Uganda
About the Company:
Sokoni Africa Limited is a diversified enterprise with interests in the hospitality industry as well as real estate market. The company owns and operates Quality Hill mall along Ggaba Road close to the American Embassy in Kampala Uganda. It also operates a boutique hotel, Le Petit Village, a French pastry shop, La Patisserie, and a European cuisine restaurant, Le Chateau Brasserie Belge.
Job Summary: Sokoni Africa Limited is looking for a motivated and cheerful Hotel Receptionist to become a vital part of our team. The Hotel Receptionist will be responsible for creating a welcoming atmosphere for our guests, managing check-in and check-out processes, and addressing guest inquiries with professionalism and courtesy. Your role will significantly contribute to the overall guest experience at our hotel.
Key Duties and Responsibilities:
- Warmly greet and assist guests upon arrival
- Manage guest check-in and check-out efficiently
- Handle reservations and update booking systems as needed
- Respond to guest inquiries and provide information about hotel services and local attractions
- Address and resolve guest complaints with a focus on customer satisfaction
- Process financial transactions and maintain accurate guest records
- Collaborate with other hotel staff to ensure guests’ needs are met
Qualifications, Skills and Experience:
- High school diploma or equivalent is required
- Previous experience in hospitality or customer service will be an advantage
- Strong communication and interpersonal skills
- Proficiency with hotel management software and Microsoft Office
- Excellent organizational and multitasking skills
- Able to work in a fast-paced environment and remain calm under pressure
- Attention to detail and a commitment to providing great customer service
How to Apply:
All candidates should apply online at the link below.
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