After Sales Manager Jobs – Aldelia Uganda

Job Title:    After Sales Manager

Organisation: Aldelia Uganda

Duty Station: Kampala, Uganda

 

About the Company:

Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents. Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.

 

Job Summary:   The After Sales Manager is responsible for managing customer service operations and ensuring customer satisfaction after the sale of products or services. They play a critical role in resolving customer issues, managing warranties, and fostering long-term relationships with customers.

 

Key Duties and Responsibilities:

  • Develop and implement strategies to enhance the after-sales service experience and promote customer loyalty.
  • Oversee the resolution of customer inquiries, complaints, and escalations in a timely and satisfactory manner.
  • Manage warranty administration processes, including claims processing, product repairs, and replacements.
  • Collaborate with internal teams, including sales, operations, and quality assurance, to address customer issues and improve service delivery.
  • Monitor customer feedback and satisfaction metrics to identify areas for improvement and implement corrective actions.
  • Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Provide training and guidance to customer service staff to ensure they deliver exceptional service and meet performance targets.
  • Analyze after-sales service data and trends to identify opportunities for process optimization and efficiency.
  • Ensure compliance with company policies, procedures, and regulatory requirements related to after-sales service operations.

 

Key Deliverables

  • Customer Satisfaction & Retention
  • After Sales Service Management
  • Warranty Administration & Claims Processing
  • Process Improvement & Quality Assurance

 

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Qualifications, Skills and Experience:

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • Proven experience in customer service or after-sales management roles, preferably in the retail or consumer goods industry.
  • Strong customer service and problem-solving skills with a focus on achieving positive outcomes.
  • Excellent communication and interpersonal skills to interact effectively with customers and internal stakeholders.
  • Proficiency in CRM software and other customer service tools.
  • Knowledge of warranty administration processes and best practices..

Competencies:

  • Empathy and patience in dealing with customer inquiries and concerns.
  • Attention to detail and accuracy in processing warranty claims and service requests.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Results-oriented with a commitment to achieving customer satisfaction goals.
  • Continuous improvement mind-set and willingness to adapt to changing customer needs.

 

How to Apply:
All candidates should send their applications online at the link below.

 

Click Here

 

Deadline: 8th November 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com  or find us on our facebook page https://www.facebook.com/UgandanJobline

 

Date Posted 2024-11-07T09:03
Valid Through 2024-11-09T00:00
Employment Type FULL_TIME
Hiring Organization Aldelia Limited
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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