The Ugandan Jobline

Job Title:    Call Center Advisor (40 No Experience Jobs)

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

Reports to: Team Leader – Call Centre

About the Company:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa

Job Summary:   To effectively handle incoming calls from all customer types in accordance with the defined quality standards.

Language Requirements

The applicant should be proficient in any of the language combinations below;

Luo, Swahili, Luganda

Ateso, Swahili, Luganda

Runyakole, Rutoro, Luganda

Runyakole, Rutoro, Swahili

Key Duties and Responsibilities:

• To effectively handle incoming calls from all customer types in accordance with the defined quality standards.
• Provide a high level of customer service as defined by a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
• Provide advice and educate customers on MTN related products and services.
• To utilize appropriate Customer Service systems, processes, and procedures to support work.
• To attempt to resolve customer queries at first Point of contact.
• To escalate customer issues as deemed appropriate.
• To meet performance goals and objectives.
• To live the MTN brand values in dealings with customers and colleagues.
• To take on extra responsibilities and duties as required.

Qualifications, Skills and Experience:

Education

• Bachelor’s degree in a relevant field

Work Experience

• Basic experience in a customer facing environment.
• Computer Literate (Typing speed 30 words per minute)
• Customer interface, in person and or via the phone/ email

Training:

• Telephone techniques.
• Customer Service Training
• Products, Policies and Procedure Training
• Data training
• Service Quality

Competencies                                                                                                                                    

• Knowledge
• Telecommunications industry trends.
• MTN Products and Services knowledge

Skills

Skills / physical competencies:

• Communication skills.
• Telephone etiquette.
• Negotiation skills.
• Interpersonal skills.
• Problem solving skills.
• Decision Making Ability
• General Business Writing
• Troubleshooting
• Technical Inclination
• Sales related skills.
• Multitasking skills

Behavioural qualities:

• Assertive
• Initiative
• Perseverence
• Attention to detail.
• Team player.
• Friendly
• Can-do.
• Integrity
• Reliability
• Courteousness
• Helpfulness
• Flexibility
• Self-motivated
• Ability to work under minimum supervision

How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.

Click Here

Deadline: 13th November 2024

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs