The Ugandan Jobline

Job Title:  Back Office Executive

Organisation: True North Consult Ltd

Duty Station: Kampala, Uganda

About the Company:  

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

Job Summary:  Responsible for provisioning of new Corporate Postpaid and Prepaid customers, and handle their requests onto the Network within agreed response time in order to achieve Customer satisfaction

Key Duties and Responsibilities:

Activation of Subscriber Numbers Both Postpaid and Prepaid   

• Activate subscriber numbers in accordance with Company policy and Revenue Assurance guidelines.
• Prepare files for batch loading and activation whenever required.
• Continuously check transactions done and reconcile with the billing system and HLR to ensure accuracy and consistency to avoid revenue leakage.

Process – Compliance to internal audit policies          

• Timely provisioning of services within TAT
• Closure of internal & process audit observations
• UAT process re-engineering.
• Escalate customer queries that cannot be solved on 1st contact to the appropriate department in accordance with the escalation process.

Customer Satisfaction Score

• Ensure 100% of all postpaid/Prepaid provisioning within SLA
• Provisioning & Billing complaints handled within SLA
• Handle and resolve escalated queries on provisioning process from internal and external customers within SLA.
• Real time response to customer/CAMs after provisioning services, the Customer on the progress and solution.

Qualifications, Skills and Experience:

Educational Level

Must have

• Bachelor’s degree in any business field or equivalent training in business or customer service management

Working Experience

• At least 3 years’ experience in Telecom Company and exposure to different CRM and Provisioning systems.
• Excellent analytical skills and computer skills with a bias on speed and accuracy (Excel, Access and word)
• Ability to use excel.

Skills critical to the role

• High levels of integrity
• Strong analytical skills and problem solving skills
• Excellent understanding of corporate governance standards
• Should thrive in challenging situations
• Team work, flexibility and always go an extra mile
• Achieving Business Success
• Speed of execution
• Ability to train others
• Ability to work under minimal supervision
• Strong customer focus
• Excellent interpersonal skills
• Excellent analytical skills and computer skills with a bias on speed and accuracy (Excel, Access and word)
• Ability to work with large volumes of data

How to Apply:
All candidates are encouraged to submit a cover letter and updated CV to recruitment3@truenorthafrica.com with subject line Back Office Executive

All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY

Deadline: 15th November 2024

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs