Job Title: Social Media Community Manager
Organisation: True North Consult Ltd
Duty Station: Kampala, Uganda
About the Company:
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
Job Summary: The Job holder will promote superior customer engagement and champion digital customer service excellence. This will be achieved by engaging with the online audience on social media channels, by promoting the brand image in an online space and also by also providing support to current and prospective players.
Key Duties and Responsibilities:
Social Media Community Management
- Daily posting and monitoring of content across all the relevant social platforms.
- Assisting the marketing team in brainstorming of new social media initiatives based on community insights.
- Liaise with other departments (customer relations, sales ) to manage
- reputation, address the customer care aspect and coordinate actions.
- Flag and escalate any issues that might occur in an online/social media space.
- Coordinate emergency public responses to limit damage to the organisation’s
- public image when extraordinary incidents occur.
- Daily management of social media communications with supporters and interested parties, building relationships with the online public and social media communities.
- Daily monitoring and monthly reporting of social media activity.
- Updating and/or contributing to the FAQ document based on current
- issues/questions experienced and asked by the online community.
- Contribute to the development and delivery of social media strategies.
- Contribute towards the growth of social media networks and audiences.
- Continuously improve by capturing and analyzing the appropriate social
- data/metrics, insights and best practices, and then acting on the information.
- Identify brand-appropriate tactical opportunities and suggesting engagement
- and/or creative executions.
Qualifications, Skills and Experience:
The applicant should have relevant qualification
How to Apply:
All candidates are encouraged to submit a cover letter and updated CV to [email protected] with subject line Social Media Community Manager
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 28th October 2024
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