Job Title: Call Centre Advisor (Several Fresher Customer Care Jobs)
Organisation: Exquisite Solution Limited
Job Location: Kampala, Uganda
About the Company:
Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They would like to recruit for a valuable client.
Job Summary: We are searching for a reliable and qualified individuals who will drive excellent customer service in one of our clients call center.
Language proficiency is KEY and candidates MUST be fluent in three languages with Luganda and Swahili as a MUST plus either Luo, Ateso, Runyankole and Rutoro as the third language. Please include your language combination in your CV.
Key Duties and Responsibilities:
- Adhere to Schedules.
- Maintain Quality Call standards.
- Handle Customer Queries within given Call handling Time Targets.
- Adhere to Advisor’s Code of Conduct.
Qualifications, Skills and Experience:
Minimum education necessary:
- Bachelor’s Degree
Minimum experience necessary to perform this job:
- Experience in a service driven organization
- Customer interface, in person and or via the phone
- 1-3 years’ experience in a Call Center environment
- Telecommunication Industry trends
Attributes and skills necessary:
- Good Communication skills
- Interpersonal skills
- Team player
- Troubleshooting & Problem-solving skills
- Coordination Techniques • Enthusiastic, upbeat personality; mature, professional demeanor
- Telephone etiquette.
- Negotiation skills.
- Interpersonal skills.
- Problem solving skills.
- Decision Making Ability
- General Business Writing
- Technical Inclination
- Commitment to quality, customer service and high performance
- Flexibility
NOTE; Please submit your application only once. Avoid multiple entries
How to Apply:
If you are a proactive, passionate, and self-driven individual with a high affinity for excellence, please click the link below.
Deadline: 10th October 2024.
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