The Ugandan Jobline

Job Title:  Senior Specialist – RAN/TX Performance and Reporting

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

Reports to: Manager – Network Quality and Performance Management

 

About the Company:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa

 

Job Summary:   Reporting, analytics and monitoring of Network quality and performance metrics.

 

Key Duties and Responsibilities:   

Proactive monitoring and trending of KPIs with professional interpretation that will enable network performance improvement.

Developing and implementing comprehensive analytics that allow raw data to be transformed into business insights

Driving end to end Network strategy initiatives to achieve Business Objectives.

Designing and implementing Network KPI improvement initatives to improve User experience.

Ensuring data accuracy and consistent routine and on-demand reporting on network quality and performance to internal and external, executive OPS review and board.

Improve customer experience through Benchmarking drive tests to develop initiatives to improve Network Quality

Develop reporting systems and dashboards to help with regular monitoring of network performance metrics

Work with customer experience teams to improve cutomer experience through clear incident management

Regular report preparation  of network performance and presentation to a wide spectrum of stakeholders.

Form part of the change management board to manage network changes and post implementation and performance monitoring

Suggest improvements to network performance, capacity and scalability.

Collaboration: Refers to formal and informal relationships

 

Direct reports:  Manager Network Quality and  Performance Management.

Matrix reports: Peers in Network Group, Capital Projects, Business Intelligence.

Key Customers:  Network Group, Marketing, Finance, Sales, MS ZTE, Customer Services, IT, UCC

Key Suppliers & Relations: HUAWEI, ZTE,ERICSSON,ATC

 




Qualifications, Skills and Experience:  

Education

BSc Electrical/Telecommunications Engineering,

Work Experience

A minimum of five years in  Network/Service Planning or Network operations.

Training:                                                                                                                                                             

Advanced Telecomunications and latest network technologies

Proficiency in Advanced Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, Sharepoint etc)

A clear understanding of Drive test technologies and log

Proficiency in Network KPIs

Data analytics and visualization

Knowledge:                                                                                                                                                      

Negotiation skills

A highly specialised technologist with mathematical, statistical and problem solving abilities. Lateral thinking and general systems-interconnectivity knowledge

Excellent PC and computing skills.

Driving Skills

Communication skills

Behavioral Competencies                                                                                                                                          

Organized

Leadership and Team work

Interpersonal

Innovative

“General working conditions/ Inherent requirements/ Tools of trade (e.g., shift work, drivers license (code), vehicle (make) specific tools (e.g. dial in facility, special cell phone, etc), special clothing, environmental requirements, etc.) ”

Planning oriented business communication facilities Phone, Email, Laptop,

Network and Service quality measurement tools /probes like drive test kits

Regular attendance of workshops and seminars to keep abreast with technological changes

Access to Network/ Service quality data logging systems

KPA Quality Standards/ Measures (KPI’S for job)

All MTN Network services have clearly defined Quality of Service parameters

All network quality issues are followed up and resolved

Network performance KPIs meeting UCC set targets

End to End network and service performance within MTN performance specifications and meeting customer QOS requirements.

Timely report generation and sharing

 

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

 

How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 14th October 2024

 

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