Job Title: Passenger Check-in Agent (Fresher Customer Service Jobs)
Organisation: Uganda Airlines
Duty Station: Entebbe, Uganda
About the Company:
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Key Duties and Responsibilities:
- Ensure a safe work environment by following rules and regulations regarding the work place.
- Check-in passengers at ticket counters/gates and hands out boarding passes for outgoing flights.
- Check-in passenger’s baggage and tag them to appropriate destination.
- Coordinate ticket counter activities with those on the ramp regarding baggage handling to ensure that all bags are loaded on the outgoing flight.
- Handle customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).
- Responsible for sending passenger service messages to next station.
- Make announcements regarding flight activity at gate or over airport’s general public-address system.
- Answer customer inquiries regarding flight schedules, fares, space availability and other questions that may arise.
- Communicate with flight crew on ground and via ground-to-air radio.
- Coordinate with other Airport suppliers regarding specific flight information (i.e. catering, Airside etc.)
- Ensure all ancillary revenue is fully collected and accounted for as per provided system.
- Responsible for sending all departure and arrival flight movement messages.
- Take care of transit passengers and provide adequate information.
- Handling customers with special needs, e.g Wheelchair guests, unaccompanied children, medical cases, first time travelers etc
Qualifications, Skills and Experience:
- University graduate or Diploma with experience in an all-round airport handling operation with relevant experience in Passenger services/Customer handling.
- At least 6 months – 1 years’ experience in an Airline.
- Good working knowledge of statutory and procedural obligations of the business including safety and security issues
Key Competencies:
- Good report writing skills.
- Customer-focused and hospitable.
- Attention to detail and quality.
- Excellent communication and interpersonal skills.
- Confident, decisive and proactive.
- Self-motivated
- Honesty and integrity is key
How to Apply:
All suitably qualified and interested candidates who wish to join Uganda Airlines should apply online at the link below
Deadline: 7th November 2024 by 17:00Hrs
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