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Job Title:   Workplace Experience Officer (Fresher Jobs)

Organisation: Next Media

Duty Station: Kampala, Uganda

Reports to: Chief People & Culture

About Organisation:

Next Media is focused on being the leading electronic group in East Africa while creating value by leveraging on accurate data reliable, new technology, understanding consumer behaviour and staying competitive. It includes these brands; NBS TV, Nile Post News, Salam TV Uganda, Sanyuka TV and Cayman Consults.

Job Summary:   The Workplace Experience Officer is responsible for fostering a positive, inclusive workplace and enhancing employee engagement. This role focuses on improving operational efficiency, addressing workplace challenges proactively, and driving initiatives that support a welcoming and productive environment. The ideal candidate is a creative problem-solver with strong communication skills, capable of managing projects, leading cross-functional teams, and making data-driven decisions.

Key Duties and Responsibilities:

• Lead initiatives to enhance employee engagement and improve customer service experiences.
• Manage cross-functional teams to accomplish goals and streamline processes.
• Utilize data interpretation for informed decision-making and process improvements.
• Maintain a calm, agile approach to immediate needs, while strategizing for future requirements.
• Foster an inclusive, warm environment that encourages networking and employee connections.
• Oversee basic facility management, identifying and addressing workspace concerns.
• Ensure attention to detail and maintain strong written and verbal communication.

Qualifications, Skills and Experience:

Educational Qualifications:

• Bachelor’s Degree in Human Resources, Business Administration, Workplace Management, Psychology, or a related field.
• Additional certifications in Project Management, Data Analysis, or Facility Management are an asset.
• Experience in Employee Engagement, Customer Service, or Office Administration roles preferred.

Skills:

• Proven ability in problem-solving, team leadership, and project management.
• Excellent communication skills, with a focus on inclusivity and engagement.
• Basic technical literacy and the ability to coordinate solutions with IT.
• Adaptable, with a commitment to continuous learning and improvement.

How to Apply:

To apply for this job email your details to people@nextmedia.co.ug

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