The Ugandan Jobline

Job Title:  Number Management Executive

Organisation: True North Consult Ltd

Duty Station: Kampala, Uganda

About the Company:  

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

Job Summary:  Responsible for ensuring churn and bulk provisioning are done as per process to avoid shortages of simcards in the market.

Key Duties and Responsibilities:

Provisioning & printing of bulk sims to be taken on the market

• Provide adequate packaged trading stocks of sim packs to support the trade and channels partners.
• Generate Sim data
• Tag sim serial to the mobile number and correct product

Ensure process compliance to internal audit policies

• Provision a clean sim to the market
• Closure of internal & process audit observations
• Follow up with technical teams e.g., IT / Networks, on implementation of identified process improvements e.g., automation of the Churn.
• Execute the churning process in a timely and accurate manner to avail adequate space on both the AUC & HLR for new SIM number allocation.
• UAT process re-engineering

Maintain agreed Customer Satisfaction Score

• Communication of pre churn numbers before execution to meet regulatory guidelines
• Timely provisioning of services within TAT
• 100% clean sims are availed in the market
• Resolve all queries related to churn and provisioning within desired timelines
• Avail Enterprise PABX /Toll free uploading, providing free MSISDN for company connections within agreed
• SLA

MIS Reporting    

• Analyze Churn and bulk provisioning data and share results with stakeholders on numbers available for churn and provisioning
• Daily & Monthly report submissions on Churn and provisioning to relevant stakeholders.
• Golden Number reconciliation and Management

Qualifications, Skills and Experience:

Skills critical to the role

• Attention to detail
• Stock planning, forecasting & management
• Multi-tasking skills – Ability to juggle multiple sensitive tasks
• Stakeholder management skills
• Excel skills (v-look up, if,), ability to work with large files
• Negotiation skills
• Analytical & problem solving/reconciliation skills
• Teamwork, flexibility and working odd hours
• Creative and self-driven when faced with obstacles to completion of an assigned task
• Ability to train others
• High levels of integrity

Educational Level

Must have

• Bachelor’s degree in any business field or equivalent training in business or customer service management

Working Experience:

• 2 years’ experience in a customer service environment or other sections with a knowledge and exposure to different CRM and provisioning systems.
• Excellent analytical skills and computer skills with a bias on speed and accuracy (Excel, Access and word)
• Ability to use excel.

How to Apply:
All candidates are encouraged to submit a cover letter and updated CV to recruitment3@truenorthafrica.com with subject line Number Management Executive

All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY

Deadline: 15th November 2024

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs