Job Title: Number Management Executive
Organisation: True North Consult Ltd
Duty Station: Kampala, Uganda
About the Company:
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
Job Summary: Responsible for ensuring churn and bulk provisioning are done as per process to avoid shortages of simcards in the market.
Key Duties and Responsibilities:
Provisioning & printing of bulk sims to be taken on the market
- Provide adequate packaged trading stocks of sim packs to support the trade and channels partners.
- Generate Sim data
- Tag sim serial to the mobile number and correct product
Ensure process compliance to internal audit policies
- Provision a clean sim to the market
- Closure of internal & process audit observations
- Follow up with technical teams e.g., IT / Networks, on implementation of identified process improvements e.g., automation of the Churn.
- Execute the churning process in a timely and accurate manner to avail adequate space on both the AUC & HLR for new SIM number allocation.
- UAT process re-engineering
Maintain agreed Customer Satisfaction Score
- Communication of pre churn numbers before execution to meet regulatory guidelines
- Timely provisioning of services within TAT
- 100% clean sims are availed in the market
- Resolve all queries related to churn and provisioning within desired timelines
- Avail Enterprise PABX /Toll free uploading, providing free MSISDN for company connections within agreed
- SLA
MIS Reporting
- Analyze Churn and bulk provisioning data and share results with stakeholders on numbers available for churn and provisioning
- Daily & Monthly report submissions on Churn and provisioning to relevant stakeholders.
- Golden Number reconciliation and Management
Qualifications, Skills and Experience:
Skills critical to the role
- Attention to detail
- Stock planning, forecasting & management
- Multi-tasking skills – Ability to juggle multiple sensitive tasks
- Stakeholder management skills
- Excel skills (v-look up, if,), ability to work with large files
- Negotiation skills
- Analytical & problem solving/reconciliation skills
- Teamwork, flexibility and working odd hours
- Creative and self-driven when faced with obstacles to completion of an assigned task
- Ability to train others
- High levels of integrity
Educational Level
Must have
- Bachelor’s degree in any business field or equivalent training in business or customer service management
Working Experience:
- 2 years’ experience in a customer service environment or other sections with a knowledge and exposure to different CRM and provisioning systems.
- Excellent analytical skills and computer skills with a bias on speed and accuracy (Excel, Access and word)
- Ability to use excel.
How to Apply:
All candidates are encouraged to submit a cover letter and updated CV to [email protected] with subject line Number Management Executive
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 15th November 2024
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