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Job Title:  Front Desk Officer

Organisation: True North Consult Ltd

Duty Station: Kampala, Uganda

About the Company:  

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

Job Summary:  Front Desk Officer is responsible for being the first line of contact for customers, candidates, and any other people who visit the Company offices and offering first line support

Key Duties and Responsibilities:   

Excellent Customer Satisfaction and Experience

• Tasked with receiving visitors as walk-ins / callers, welcoming, sitting and drawing to the attention of the relevant office in a professional courteous and helpful manner. Ensure comfort sitting and waiting for incoming visitors.
• Ascertain the scheduled times and calendar dates for all appointments for both walk-ins and call ins.
• Excellent Inquiry resolution &Complaints management.
• Ensuring that the reception area is very clean and well arranged in liaison with support staff

Records Keeping, Parcel storage & Dispatch Management          

• In charge of receiving, recording and summarizing in coming applications, Invoices, Mails, Court orders etc.
• Ensuring that all documents, Parcels and correspondences received are secure and directed to the responsible office.
• Manage the attendance, correspondence’s book or register.

Reporting  

• Producing weekly and monthly reports on all the activities mentioned above for management review and action consideration.
• Reporting faults on office equipment used at the front desk to the person responsible for corrective action.

Support on projects

• Perform any other lawful duties as assigned by the supervisor or higher authorities

Compliance & Adherence to Company process

• Ensuring that all internal processes are adhered and followed.

Qualifications, Skills and Experience:

• A minimum of a bachelor’s degree or related profession
• Technology Adaptability
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written) and any other Language
• Excellent knowledge of MS Office (especially Excel and Word)

Relevant Experience (Type of experience and minimum number of years)   

• At least 2 years’ Experience in Retail/ Front desk operations.

Other requirements (Behavioral etc.)     

• Excellent communication and Interpersonal skills
• Good organizational and multi-tasking abilities
• Problem-solving skills and Customer service orientation
• High level of integrity and professionalism
• Good negotiation Skills

How to Apply:
All candidates are encouraged to submit a cover letter and updated CV to recruitment3@truenorthafrica.com with subject line Front Desk Officer

All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY

Deadline: 15th November 2024

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