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Job Title:  Commercial Supervisor

Organisation: Engie Equatorial

Duty Station: Lolwe Island, Namayingo, Uganda

 

About Organisation:

Engie Equatorial is a Joint Venture between ENGIE and Equatorial Power and a next-generation energy and technology company. Our mission is to provide a viable business model for sustainable and affordable access to energy in rural areas through the development of productive usage of energy. Our business model integrates the delivery of productive energy with water purification, agro-processing services, business incubation, and e-mobility for a truly holistic approach centred on the customers and enabled by the latest technology. We are currently operating a mini-grid in Lolwe Island and plan to extend the service to other islands and on shore – off grid areas to make universal access to productive electricity and clean water a reality. ENGIE is the biggest independent power producer in the world and one of the leaders of the energy transition. “Equatorial Power is a clean-tech company driving innovation in the energy transition with a focus on energy access.

 

Job Summary:   We are seeking a motivated Commercial Supervisor to oversee and manage all commercial activities of our mini grid on Lolwe Island, Lake Victoria. The Commercial Supervisor will be responsible for driving customer acquisition, revenue generation, and ensuring the smooth operation of all commercial functions, customer service, and community engagement. This role will be part of the Commercial team that is based in Lolwe Island, Namayingo, Uganda, led by Commercial Manager. This is an incredible opportunity for a talented individual to join a high-performing team that is passionate about pioneering productive use of electricity and clean water. The Commercial Candidate must join with strong sales and marketing skills.

Key Duties and Responsibilities:

Support the commercial launch of new products and services alongside electricity services as identified by the company

Oversee customer acquisition and retention, customer care, manage customer loan portfolios, and ensure customer satisfaction.

Lead end-user training, customer onboarding, after-sales services, and resolve customer issues through case management and support systems.

Supervise the company sales force through target settings and incentives design to achieve the coverall commercial targets.

Support the development of the site commercial strategy and lead field implementation

Engage and manage relevant stakeholders in the commercial activities and

Manage the field commercial operations, including strategy, recruitment, team leadership, financial oversight, and legal compliance.

Deliverables and Activities

Sales and customer care

Responsible for customer acquisition and retention

Responsible for customer loan portfolio including customer credit check

Coordinate the sales team and ensure that their KPIs are met

Share different clientele needs with the commission agents to enable them to achieve sales.

Identify opportunities to increase sales by expanding the customer base or offering additional services (e.g., productive use of energy, solar home systems, or appliance financing).

Work with local businesses to explore partnership opportunities that enhance the commercial viability of the mini-grid.

Customer support (After Sale support)

Provide support and end-user information to the local community regarding our products and services

Manage after-sales services and monitoring of sales performance.

Case management, assigning payments, crediting meters, and unarchiving meters.

Responsible for customer satisfaction across the island

Operations

Collaborate with the technical operations team to ensure reliable energy supply to all customers and minimize downtime.

Provide regular feedback on customer needs, energy demand trends, and opportunities for service improvement.

Community Engagement and Support Foster strong relationships with the local community and key stakeholders to encourage the adoption of mini-grid services.

Organize community meetings, education sessions, and outreach programs to address customer concerns and promote energy usage.

Serve as the primary point of contact for customer service issues, resolving disputes and ensuring high levels of customer satisfaction.

 

Qualifications, Skills and Experience:

Bachelor’s Degree in Business, Sales, Marketing, or a related field.

Minimum of 3 years of experience in a commercial role, preferably in energy, utilities, or rural development sectors.

Outstanding written and verbal communication skills (English)

Good knowledge of Excel, Word and Google Suite

willingness to work on flexible timetables

Strong leadership, communication, and interpersonal skills.

Experience with customer relationship management (CRM) systems and billing software is a plus.

Desired Skills and Experience

Passionate about energy access and rural development

Passionate about customer satisfaction

Able to take initiative and work independently

Optimistic team player

Deliver timely results of scheduled tasks and coordinate with various team members

Interested in working in rural areas

Ability and experience in riding a motorcycle

Technology

Knowledge of Excel, power BI, and salesforce is an added advantage

Knowledge and experience in using Android phones and tablets

Languages: Luganda. English

 

How to Apply:

All candidates should apply online at the link below.

 

Click Here

 

Deadline: 2nd November 2024

 

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