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Job Title:   Car Logbook Loans -Branch Manager

Organisation: Mogo Uganda

Duty Station: Mbarara, Uganda

Reports to: Car Financing Manager

About the Company:

MOGO Uganda is part of Eleving Group, an international FinTech company operating in 15 countries on three continents. MOGO provides affordable financing options for used cars, Boda Boda and Tuk Tuk loans for the people of Uganda.

Key Duties and Responsibilities:

• Recruit and onboard new car logbook loans sales agents to ensure a skilled workforce.
• Conduct training sessions to familiarize new hires with company policies and procedures.
• Oversee the entire car logbook loan processing workflow, ensuring all documentation is accurate and complete.
• Monitor the progress of car logbook loan applications to ensure timely issuance.
• Work closely with the car logbook loans sales agent team leader to enhance the performance of sales agents.
• Facilitate communication between sales and support teams to effectively address client needs.
• Supervise daily operations, ensuring compliance with company policies and regulatory requirements, and address any operational issues that arise during daily activities.
• Provide ongoing training and coaching to improve team skills and knowledge.
• Conduct regular performance reviews and feedback sessions.
• Handle customer inquiries and complaints, ensuring a high level of service.
• Escalate complex issues as necessary to maintain customer satisfaction.
• Set clear targets for the branch team and monitor progress toward achieving them.
• Implement strategies to drive car logbook loan sales and improve overall branch performance.
• Prepare end-of-month, weekly, and daily reports on branch performance, car logbook loan processing metrics, and team achievements.
• Maintain accurate records of all branch documentation, including client paperwork.
• Identify areas for improvement in branch operations and implement changes as needed.

Qualifications, Skills and Experience:

• A bachelor’s degree in any discipline from a recognized university.
• Prior experience in a microfinance institution, preferably in car logbook loans financing.
• Excellent knowledge of operations in a fast-paced environment.
• Strong leadership capabilities, a high level of confidence, and the ability to establish effective communication with others.
• Result-oriented and focused on developing and influencing others.
• Demonstrate a high level of integrity, work ethic, and a proactive, positive attitude.
• Customer-focused with good customer care skills.
• Excellent interpersonal skills, problem-solving abilities, and analytical skills.
• Self-motivated with a demonstrated drive for results and a professional approach.
• Proven report-writing and presentation skills.

How to Apply:

All suitably qualified and interested candidates should send their applications and up-to-date CVs to careers@mogo.co.ug with the subject “Branch Manager – Cars”

Deadline: 31st October 2024.

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