The Ugandan Jobline

Job Title:    Service Centre Advisors (7 Fresher Customer Care Job Vacancies)

Organisation: MTN Uganda

Duty Station: Arua, Fort Portal, Gulu, Lira, Mbale, Mpigi, Kyaliwajjala, Uganda

Reports to: Supervisor – Service Centre

 

About the Company:

MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa

 

Job Summary:  Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.

 

Key Duties and Responsibilities:

Drive excellent customer service in the Service Centre

Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations

Handle customer problems, queries, complaints and requests

Educate customers on products and services

Escalate customer issues for speedy resolution

Support companywide business initiatives at the branch

Ensure Service Centre standards are maintained at all times according to the blue print

Supervise third party teams

Support the Service Centre Supervisor in all operational activities in the store

Qualifications, Skills and Experience:

Education:

Bachelor’s degree in business administration, Social Sciences or any other relevant field.

Experience:

A minimum of one year experience in a service environment

Good knowledge of sales and retail Industry trends, best practice retail and service principles.

Knowledge, Skills & Abilities:

Customer Experience

Sales acumen

Service delivery

Data Savvy

Knowledge in MTN products and Services

Project Management

Learning Agility

Readiness to work with little supervision.

Customer focused.

Team Player

Follow through skills

Customer centricity / Accommodative

Excellent Communication skills

Strong interpersonal skills

 

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

 

How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 14th October 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

Related Jobs