Job Title: Service Centre Advisors (7 Fresher Customer Care Job Vacancies)
Organisation: MTN Uganda
Duty Station: Arua, Fort Portal, Gulu, Lira, Mbale, Mpigi, Kyaliwajjala, Uganda
Reports to: Supervisor – Service Centre
About the Company:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa
Job Summary: Provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.
Key Duties and Responsibilities:
Drive excellent customer service in the Service Centre
Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
Handle customer problems, queries, complaints and requests
Educate customers on products and services
Escalate customer issues for speedy resolution
Support companywide business initiatives at the branch
Ensure Service Centre standards are maintained at all times according to the blue print
Supervise third party teams
Support the Service Centre Supervisor in all operational activities in the store
Qualifications, Skills and Experience:
Education:
Bachelor’s degree in business administration, Social Sciences or any other relevant field.
Experience:
A minimum of one year experience in a service environment
Good knowledge of sales and retail Industry trends, best practice retail and service principles.
Knowledge, Skills & Abilities:
Customer Experience
Sales acumen
Service delivery
Data Savvy
Knowledge in MTN products and Services
Project Management
Learning Agility
Readiness to work with little supervision.
Customer focused.
Team Player
Follow through skills
Customer centricity / Accommodative
Excellent Communication skills
Strong interpersonal skills
Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.
How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.
Deadline: 14th October 2024
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline