Job Title: Call Center Executive (10 Fresher Diploma Jobs)
Organisation: BondRich Advisory Group
Duty Station: Kampala, Uganda
About the Company:
BondRich Advisory Group is a client-centered HR & Management Consultancy firm operating in Uganda. The firm was established with a mission to provide customized transformational solutions that suites the ever-changing needs of our clients. We specialize in the provision of Human Resource and organizational development consultancy services to clients in both profit and non-profit sectors.
Job Summary: As a Call Center Executive in an FMCG (Fast-Moving Consumer Goods) company, you will play a key role in managing customer queries, resolving complaints, and providing excellent service. You will act as the bridge between customers and the company, ensuring a positive brand experience by addressing product inquiries, handling order-related issues, and managing feedback efficiently.
Key Duties and Responsibilities:
- Handle incoming customer calls, emails, and messages regarding FMCG products and services.
- Provide information on products, promotions, and availability.
- Assist customers with order placement, order tracking, and delivery inquiries.
- Resolve customer complaints and escalate unresolved issues to relevant departments.
- Identify and troubleshoot product-related issues, including packaging, quality, and product damage.
- Provide solutions for common issues like order delays, incorrect shipments, or stock availability.
- Maintain positive customer relationships by handling interactions professional.
- Follow up on customer concerns, ensuring timely resolution and feedback.
- Document customer interactions and update CRM systems accurately.
- Stay up-to-date with the company’s FMCG product portfolio, including new launches, promotions, and discontinued items.
- Support the sales team by providing assistance in processing large customer orders and returns.
- Ensure that all necessary documentation is completed for returns, replacements, or refunds.
- Provide daily, weekly, and monthly reports on customer satisfaction, complaints, and resolution times.
Qualifications, Skills and Experience:
- A degree or diploma in business, marketing, or a related field is preferred.
- 1 year of experience in a call center, customer service, or similar role is preferred but not a must.
- Experience in the FMCG sector is highly advantageous.
- Ability to work in a fast-paced, high-pressure environment.
- Flexibility to work shifts, including evenings, weekends, or holidays when needed.
- Strong interpersonal skills and a team-oriented approach.
- Excellent Communication Skills:
- Ability to communicate clearly and effectively with customers and internal teams.
How to Apply:
All suitably qualified and interested candidates should send their updated CVs to: [email protected]
Deadline: 23rd November 2024
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