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Job Title:   Underwriting Manager Medical Uganda

Organisation: UAP Old Mutual Insurance

Duty Station:  Kampala, Uganda

About the Company:

The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.

Job Summary:   To lead and manage the medical underwriting team, ensuring sound risk assessment, profitability, compliance with policies, and maintaining a balance between risk exposure and product development. The role ensures that business growth is achieved through the implementation of effective underwriting strategies, while delivering quality service to clients and intermediaries.

Key Duties and Responsibilities:

Risk Management: Ensure proper medical risk assessment and that only quality business is accepted to maintain the company’s profitability.

Documentation and Compliance: Oversee accurate and timely preparation of documentation, including endorsements, KYC, membership setups, and ensuring regulatory compliance.

Client Relationship Management: Build and maintain strong relationships with key stakeholders, including clients, intermediaries, and healthcare service providers.

Team Leadership and Development: Provide leadership, mentorship, and technical guidance to the underwriting team to ensure consistent growth, knowledge transfer, and productivity.

Product Development: Collaborate with product development teams to create relevant and competitive medical insurance products, adapting to market needs and emerging trends.

Credit Control: Ensure effective credit control practices, working with accounts to minimize unpaid premiums

Underwriting Governance: Oversee medical underwriting processes to ensure alignment with the company’s policies, regulatory standards, and loss ratio targets.

Risk Assessment and Evaluation: Review and approve medical underwriting decisions, including high-risk cases, ensuring medical history and clinical data are analysed.

Process and System Efficiency: Ensure efficient and accurate use of medical underwriting systems for membership data updates, card issuance, and account reconciliations.

New Business Setup: Supervise the onboarding of new schemes, ensuring contract completion, accurate member listings, and payment set-ups.

Client Engagement: Maintain positive engagement with intermediaries and clients, providing timely responses within the company’s service level agreement (SLA).

Reporting: Prepare monthly and quarterly reports on medical underwriting performance, including loss ratios, endorsements, new business growth, and risk assessment trends.

Staff Development: Conduct regular performance reviews, coaching, and upskilling of underwriting staff to enhance technical knowledge and soft skills.

Stakeholder Engagement: Work closely with service providers, reinsurers, and regulatory bodies to ensure compliance, service delivery, and efficient claim management.

Qualifications, Skills and Experience:

Education

Advanced Certificate (AdvCert): Insurance (Required), Bachelors Degree (B): Business (Required)

Skills

Business, Business, Business Growth, Client Relationship Building, Client Service, Coaching, Customer Engagement, Documentations, Employee Performance Evaluations, Healthcare Service, Leadership, Management Reporting, Medical Underwriting, Mentorship, Onboarding, People Management, Product Development, Profitability, Quality Services, Quarterly Reports, Relationship Management, Risk Assessments, Risk Management, Service Delivery, Service Level Agreement (SLA) {+ 5 more}

How to Apply:

All suitably qualified candidates are encouraged to submit your application and complete Curriculum Vitae by applying online through visiting Old Mutual’s e-recruitment jobs portal at the web link below.

Click Here

Deadline: 4th October 2024

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