Job Title: Senior Customer Relations Officer (2 No Experience Job…
Relationship Manager, SME Careers – KCB Bank Uganda
Job Title: Relationship Manager, SME
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
About the Company:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Job Summary:
Execute sales of SME assets, Liabilities, and other product types as per targets allocated by the SME Manager.
To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
Facilitate the SME Centre’s Service Delivery to customers.
Handle Establishment of new and Variation of existing account relationships.
Deal primarily with SME accounts.
Offer support to allocated branches in terms of lead generation and management of asset and liability portfolios for high-net-worth clientele.
Key Duties and Responsibilities:
Selling bank products to new customers and cross selling to existing customers.
Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
Deposit mobilization for the bank.
Collect information from customers relating to account relationship.
Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
Doing Business banking returns, Sales returns, and relevant areas of the Executive Summary.
Sales calls and market intelligence gathering.
Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
Receiving, guiding, and doing initial appraisal of loan applications
Explaining and having customers sign letters of offer.
Completing of the advances facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).
Ensure Credit loan applications are well captured in credit Analyst system and follow up for timely resolutions of customers disputes.
Any other duties that may be allocated from time to time.
Qualifications, Skills and Experience:
A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
At least 4 years’ experience in sales and services and their relevance to SME customers.
Ability to identify, analyse and structure SME lending requirements.
Thorough knowledge of banking products and services.
Demonstrate knowledge of Digital Financial services and their relevance to SME customers.
Strong communications, negotiation, and interpersonal skills with ability to win business.
Passion for Performance.
Open to New Ideas in a rapidly changing Business Environment and innovative.
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 7th October 2024
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