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Job Title:   Manager Business Applications  

Organisation: PostBank Uganda Limited (PBU)

Duty Station:  Kampala, Uganda

Reports to: Head of Business Technology

About the Company:

PostBank Uganda Limited (PBU) is a government owned bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. The bank focuses on being the market leader in advancing financial inclusion.

Job Summary:  The Manager Business Applications is the focal point for managing implementation, governance, and support of core applications at PostBank. The position is responsible for effectively analyzing, planning, organizing, and leading teams in support of production applications while managing risk, workload, scope, capacity, schedule, and budget. This position also works closely with project sponsors, business and technical partners, subject matter experts, end users, technical resources (internal and third-party vendors), senior management, and executives in the delivery and support of applications that ensure that the needs of business users are fully addressed, and continuous improvement is being achieved.

Key Duties and Responsibilities:

• Responsible for overseeing the IT support of Business Applications like Core Banking, ATM Systems, Mobile and Internet Banking and peripheral systems within PostBank Uganda.
• Managing an application portfolio and associated projects.
• Identifying opportunities for application optimization, redesign, or process improvement
• Providing application administrative support across applications as needed.
• Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
• Addressing the various needs, concerns, expectations of stakeholder groups in planning and executing projects, meeting project requirements and creating project deliverables.
• Balancing competing Business Technology project constraints including but not limited to scope, quality, schedule, budget, resources and risks to accommodate the needs of each user/customer.
• Building a strong technical culture around our business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
• Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs.
• To lead the application support team to provide application support and incident resolution for a portfolio of applications.
• Evaluate; install; configure and deploy new applications; systems software; products or enhancements to existing applications throughout the enterprise.
• To analyze documentation and technical specifications of any new applications under deployment or consideration to determine its intended functionality.
• Responsible for the creation and execution of the Continuous Service Improvement program and performance management across these platforms.
• Reviewing and optimizing business continuity strategies, service reporting, service measurement and service level management for Business Applications.
• Ensure systems and process compliance per relevant internal and external frameworks
• Ensure that Service Level Agreements (SLAs) are met.
• Assist with the technical negotiation of contracts with software and service providers and oversee each contract from a service delivery perspective.
• Manage Quality Assurance for Business Applications
• Any other duties duly assigned from time to time.

Qualifications, Skills and Experience:

• Bachelors in IT, Computer Science, Software Engineering, Electrical Engineering, Telecommunications Engineering, Information Systems, Computer Engineering, and any other related fields.
• Certification in an IT related course (ITIL, COBIT, Oracle certifications etc) is of added advantage
• A minimum of 5 years’ experience in the IT department in a busy organization
• Experience in IT Applications. In depth experience in Core Banking systems is of added advantage.
• Advanced knowledge in Unix/Linux operating systems
• In depth experience in SQL, and DBMs (Oracle, SQL Server, PostgreSQL, MySQL)
• In depth experience in Windows Operating systems
• Programming experience (Python, C#, PHP, JS, Java etc) is desired
• Ability to trouble shoot and solve user problems.
• Scripting knowledge
• Ability to understand business needs.
• Versatile individual with a good attitude.
• Experience in vendor management
• Deep hands-on experience with application implementations, enhancements, and integrations.
• Proactive and good at problem solving.

Business Behaviours

• Versatile individual with a good attitude.
• Desire to continuously learn from peers and industry.
• Proactive and good at problem solving.

How to Apply:
Please send your application to hr@postbank.co.ug addressed to the Chief Human Resources Officer and put the job you are applying for as the Subject (Strictly).

Note:

The following documents should accompany the application strictly online:

• Detailed CV
• Certified copies of academic documents
• Applicants address and day time telephone contacts
• Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.

Deadline: 10th September 2024 by 5.00pm

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