Job Title: Call Center Advisor (40 No Experience Jobs)…
Lead Operations Careers – Airtel Uganda
Job Title: Lead Operations
Organization: Airtel Uganda
Duty Station: Kampala, Uganda
About the Company:
Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up. Airtel Uganda Limited is the country’s fastest growing telecom company, and a subsidiary of Bharti Airtel Limited – a leading global telecommunications company with operations in 16 countries across Asia and Africa.
Key Duties and Responsibilities:
- Develop competitive pricing and customer value management (CVM) propositions for all home broadband revenue streams (Device sales -Routers, Mifi, HBB Packages).
- Ensure Unique Selling Proposition for each HBB package and products is defined.
- Ensuring monthly HBB special offers are in place to drive profit and revenue in line with AOP.
- Identify business growth opportunities through detailed and regular analysis of data.
- Identify and analyze industry or geographic trends with business strategy implications regularly updating HBB and Data management teams on market and competitor activities and products.
- Understand the HBB competitive set and impact of Airtel HBB propositions or products launched in growing share and overall industry market size.
- Understand drivers for acquisition, retention and churn and manage HBB portfolio accordingly through CVM and other related activities.
- Oversee pricing of new tariffs and promotions for all products in the Home Broadband business.
- Full accountability and responsibility for product life cycle management of the HBB offers.
- Ensuring whole data ecosystem ( Fixed , Mobile , HBB opco and HBB group ) are fully aligned to the pricing offers being executed.
- HBB Business Performance Reporting, Analysis and Monitoring.
- Financial reporting for HBB business.
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Qualifications, Skills and Experience:
- Bachelor of Technology / Commerce / Finance with in-depth understanding of telecom trends.
- MBA – Business / Finance an added advantage.
- 5-7 years of experience in leading a highly qualified and experienced team in a highly complex environment.
- 5 years of in-depth Sales and Marketing experience in the telecom/ FMCG/ Retail industry.
- Analytical and problem-solving skills.
- Strong Business Acumen.
- Consulting and Facilitation skills.
- Teamwork and collaboration.
- Strong results orientation.
Note: Airtel Uganda is proud to be an equal opportunity employer and we remain fully committed to diversity and inclusion in the workplace.
How to Apply:
All suitably qualified and interested Candidates are invited to apply online at the link below.
Deadline: 13th September 2024.
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