Job Title: IT Support Officer – Networks
Organisation: Bank of Africa Uganda
Duty Station: Kampala, Uganda
About the Company:
Bank of Africa Uganda Limited is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.
Job Summary: Responsible for first-line support for ICT networks to achieve Service Level Objectives and Systems Performance standards.
Key Duties and Responsibilities:
- Provide first-line technical support; answering and fixing queries via phone, email and help desk
- Offer excellent staff support for all ICT related queries and adhere to all service management standards
- Take ownership of user problems, and be proactive when dealing with user issues
- Ensure that all calls and support requests are logged on the service desk
- Maintain a log of any network and infrastructure problems
- Support users in the use of the network by providing necessary training and advice
- To allocate more complex calls to the relevant ICT technical support levels
- In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house
- Perform preventive, maintenance, regulatory compliance and other related activities required for network and security services and devices
- Ensure documentation is maintained and filling is properly managed
- Perform any other duties as will be assigned to you from time to time by the Senior Manager ICT.
Qualifications, Skills and Experience:
- Proven experience in overseeing the configuration. deployment, management of network devices, applications, and related products.
- Proven experience with systems planning, security principles, and general software management best practices.
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
- Good project management skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative environment.
- Good interpersonal skills and teamwork
- Customer centricity
- Good communication skills (including oral, written and phone etiquette)
- Good problem solving and follow up skills.
- Personal initiative / self-drive and personal organization
- Ability to work under pressure, in a fast paced and results driven environment.
- Bachelor’s degree in information technology, computer science and/or a related field.
- Additional certification in Server Room, Telephony, CCNA, VMWare, MCSE, ITIL, LPIC or other relevant areas will be of added advantage.
- Minimum 1 years’ experience in a busy IT function.
- Experience in banking and Knowledge of banking products & services is desirable.
How to Apply:
All candidates who wish to join Bank of Africa should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline