The Ugandan Jobline

Job Title:  IT Coordinator

Organisation: Uganda Security Printing Company (USPC)

Duty Station: Kampala, Uganda

Reports to: System Support Manager

About the Company:

Uganda Security Printing Company (USPC) is mandated by the Ministry of Works and Transport (MoWT) to print electronic Driver’s Licences for the government of Uganda under the Uganda Driver Licensing System (UDLS) project. UDLS produces and issues secure, world class computerised driving licences.

Job Summary:  The IT Coordinator is responsible for coordinating the maintenance and support of the UDLS project computer networks. This role focuses on providing technical assistance, installation, and configuration of hardware and software, as well as troubleshooting issues while working closely and interacting with outsourced technical support resources to seamless operation of the network and systems.

Key Duties and Responsibilities:

• Installation and Configuration: Install and configure computer hardware, software, systems, networks, printers, and scanners as per project requirements.
• Network Monitoring: Monitor the operation of computer systems and networks to ensure optimal performance and uptime, reporting any issues as necessary.
• IT Support Coordination: Serve as the primary point of contact for IT service issues and requests, coordinating with outsourced technical support resources to ensure timely resolution.
• Documentation and Design: Assist in documenting processes related to the installation and configuration of applications and systems for the UDLS project.
• User Account Management and Training: Support the setup of user accounts for new staff, ensuring proper access and providing training on login procedures.
• Troubleshooting Coordination: Assist in the maintenance and troubleshooting of network and computer-related issues in conjunction with external technical resources.
• Application and Database Support: Assist in defining connections between application systems and databases, ensuring that they function as intended to meet project needs.
• Performance Monitoring: Monitor system performance, coordinating with technical resources to address any front-end user concerns.
• Technical Assistance: Provide overall technical support to project staff, ensuring that any hardware or software issues are documented and communicated to the appropriate resources.
• Administrative Support: Provide overall IT administrative support, assisting in policy implementation, and ensuring compliance with IT procedures as set by the organisation.
• Collaboration with Technical Support Resources: Work closely with external technical support resources to maintain the UDLS network and systems, facilitating communication regarding any issues that require escalation or specialized assistance.
• Security Assessment: Identify security gaps within the system and suggest relevant solutions.
• IT System Enhancements: Provide suggestions for upgrades and improvements to the IT infrastructure.
• Security Measures: Collaborate with the technical teams to integrate physical and cybersecurity measures for confidential data and systems.
• Hardware Maintenance: Conduct troubleshooting, repair, and maintenance of hardware, operating systems, and applications.

Team Contribution

• Constructively contribute and collaborate with all colleagues
• Delivery high quality outputs
• Demonstrate compliance with all legislation, policies and procedures

Qualifications & Experience:

Essential:

• Bachelors in information technology or a relevant field.
• At least 3 years of experience providing information communications technology

Desirable:

• Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
• Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting

Skills & Attributes                     

Skills:          

• Strong technical knowledge in computer systems and network configuration.
• Excellent problem-solving skills and the ability to troubleshoot effectively.
• Good communication skills for user support and collaboration with technical resources.
• Attention to detail and ability to document processes and issues clearly.
• Familiarity with database management and security protocols.
• An ability to stick to strict deadlines.
• An ability to prioritise and delegate

Attributes:

• Flexibility and adaptability in responding to a change, including comfort with ambiguity and change to succeed within the evolving and sometimes demanding culture of an organization.
• Good analytical and problem-solving skills.
• An energetic self-starter with the ability to work effectively in a culturally diverse, busy and evolving team.
• High degree of professionalism.

Other           

Essential:

• Preparedness to undergo a police check
• Availability to travel domestically if required
• Ability to work flexible hours.

How to Apply:

If you possess the mentioned qualifications and skills, please send your application to recruitment@udls.co.ug

All applications should be accompanied by a CV, motivation letter, and a letter of recommendation with daytime telephone contacts and contact details of three referees. Only shortlisted candidates will be contacted.

NB: Applicants are advised that we reserve the right to conduct police checks and other screening procedures.

Deadline: 13th September 2024, before 5:00 pm

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs