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Job Title:  Digital Transformation Officer (Fresher Jobs) 

Organisation: BRAC Uganda Bank Ltd

Duty Station:  Kampala, Uganda

About the Company:

BRAC Uganda Bank Ltd launched on 25 April 2019 and attained its current status as a Tier II Credit institution following a successful background as the leading Microfinances services provider in Uganda. The bank operates 32 regulated branches and 131 satellite offices covering 84 districts in Uganda targeting Micro, Small. and Medium Entrepreneurs. BRAC Uganda Bank Ltd promotes financial inclusion by extending financial services to unserved and underserved populations especially women and youth as well as people living in poverty in rural areas. The Bank is operationally and financially self-sustaining with over 231,000 active customers and a loan book in excess of Ushs.175 billion.

Job Summary: To drive digital channels usage and project implementation. He or she will be responsible for driving product usage and support across BUBL customer segments in accordance with agreed business objectives.

Key Duties and Responsibilities:

• Identify opportunities to enhance customer engagement and drive adoption of digital channels.
• Participate and support in the execution of digital banking projects (Mobile Banking, DFA & Agent Banking).
• Coordinate and support cross-functional teams to ensure successful project delivery.
• Actively support rollout and scale up initiatives of mobile and agent banking products and services.
• Monitor and analyze market trends to ensure the product offerings remain competitive and customer-centric.
• Ensure timely resolution of customer complaints in accordance to BUBL’s customer service standards
• Actively support the training of staff and customers to ensure usage of digital banking solutions.
• Track and analyze key performance indicators (KPIs) related to digital banking services.
• Prepare regular reports on the progress and impact of digital initiatives.
• Stay updated on the latest developments in digital banking and financial technology (FinTech).
• Drive innovation by exploring new technologies and approaches to enhance the organization’s digital offerings.
• Ensure that all agents comply with the applicable operational guidelines, identify reports and address any fraud that occurs within the network to the Digital Transformation Supervisor.
• Ensure 100% compliance to the Bank’s policies and procedures through the digital transformation journey
• Any other duties as may be assigned from time to time

Qualifications, Skills and Experience:

• Bachelor’s degree in business/finance field/ Economics with majors in sales, marketing and finance.
• At least 2 years of progressive working experience, 1 of which must be directly involving Customer service in Banking institutions or any other related business entity.
• Research Competences
• Confidentiality and integrity
• Analytic skills
• Decision-making skills
• Ability to handle highly stressful situations & willingness to work long hours.
• Computer literate

How to Apply:

All interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN PDF FILE mentioning the job title as the subject matter to recruitment.bracugandabankltd@brac.net All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd

Deadline: 6th September 2024

Note: Only shortlisted candidates will be contacted.

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