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Job Title:  Customer Service Counter – Coordinator

Organisation: Hapag-Lloyd

Duty Station: Kampala, Uganda

About Organisation:

The roots of Hapag-Lloyd AG stretch far back into the 19th century, when the founding companies – Hamburg-Amerikanische Packetfahrt-Actien-Gesellschaft (Hapag) and North German Lloyd – put their first ships to sea carrying general cargo and passengers to New York. From these beginnings, in an exciting history marked by changes and upheavals, grew the leading and globally active container liner shipping company that we are today.

Job Summary:   To ensure our customers have a smooth and effective import / export release process. This is a F2F role with high levels of interaction with our customer base and requires strong problem resolution skills and good time management in order to be effective.

Key Duties and Responsibilities:

Handle customs activities, included but not limited to export / import manifests, in-bond handling

OBL issuance and acceptance

Check & verify that documents presented at counter are correct, thereby ensuring quick and smooth delivery of documents to customers

Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customers

Be proactive in responding to daily emails and calls Receipting CBD cheques

Filling Delivery order and Export documents

Handling Customer requests-over the counter

Follow standard processes and new requirements as communicated by management

Complete all functional HUB training timely

Qualifications, Skills and Experience:

University degree or equivalent

Shipping experience is required

Good Command of FIS

Very good command of written and spoken English

Working knowledge of MS Office

Ability to work under pressure

Good time management

Able to work well with others and follow guidelines

How to Apply:

All candidates should apply online at the link below.

Click Here

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