Job Title: Customer Service Counter – Coordinator
Organisation: Hapag-Lloyd
Duty Station: Kampala, Uganda
About Organisation:
The roots of Hapag-Lloyd AG stretch far back into the 19th century, when the founding companies – Hamburg-Amerikanische Packetfahrt-Actien-Gesellschaft (Hapag) and North German Lloyd – put their first ships to sea carrying general cargo and passengers to New York. From these beginnings, in an exciting history marked by changes and upheavals, grew the leading and globally active container liner shipping company that we are today.
Job Summary: To ensure our customers have a smooth and effective import / export release process. This is a F2F role with high levels of interaction with our customer base and requires strong problem resolution skills and good time management in order to be effective.
Key Duties and Responsibilities:
Handle customs activities, included but not limited to export / import manifests, in-bond handling
OBL issuance and acceptance
Check & verify that documents presented at counter are correct, thereby ensuring quick and smooth delivery of documents to customers
Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customers
Be proactive in responding to daily emails and calls Receipting CBD cheques
Filling Delivery order and Export documents
Handling Customer requests-over the counter
Follow standard processes and new requirements as communicated by management
Complete all functional HUB training timely
Qualifications, Skills and Experience:
University degree or equivalent
Shipping experience is required
Good Command of FIS
Very good command of written and spoken English
Working knowledge of MS Office
Ability to work under pressure
Good time management
Able to work well with others and follow guidelines
How to Apply:
All candidates should apply online at the link below.
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