Supervisor Service Quality and Compliance Careers – KCB Bank Uganda Limited

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Job Title:   Supervisor Service Quality and Compliance

Organisation: KCB Bank Uganda Limited

Duty Station: Kampala, Uganda

 

About the Company:

KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.

 

Job Summary:  The role will be responsible for deputizing the MSQC, through supporting the branch’s customer satisfaction agenda through providing operational efficiency in accuracy of transactions and maintenance of agreed transaction TAT whilst in compliance with laid down policies and procedures.

 

Key Duties and Responsibilities:

Operational efficiency:

  • Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines in processing of transactions.
  • Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch.
  • Ensure adherence to approval limits for processed transactions.

Service quality:

  • To offer seamless customer satisfaction through operational efficiency/accuracy and acceptable turnaround time on all transactions.
  • Timely customer complaint resolution so as to ensure seamless customer experience.

Branch administration:

  • Provide supervisory support and continuity to the Manager Service Quality and Compliance.
  • Coach, train and develop skill sets of direct reports.
  • Ensure that branch service providers are properly introduced, verified and monitored.

Business growth:

  • Generate and give leads to the Branch sales team from daily transactions or engagements to support business growth.





Qualifications, Skills and Experience:

The applicant should have relevant qualifications

 

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

 

Click Here

 

Deadline: 25th August 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com  or find us on our facebook  page https://www.facebook.com/UgandanJobline

 

Date Posted 2024-08-19T03:19
Valid Through 2024-08-26T00:00
Employment Type FULL_TIME
Hiring Organization KCB Group
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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