Job Title: Standards and Statistics Officer
Organisation: Uganda Post Limited (Posta Uganda)
Duty Station: Kampala, Uganda
Reports to: Managing Director
About the Company:
Uganda Post Limited, trading as Posta Uganda. UPL is the most extensive provider of postal services in Uganda, having an extensive network of postal delivery outlets down to sub-county level.
Job Summary: Ensure that processes pertaining to mail quality and service delivery standards related to UPL are complied with.
Key Duties and Responsibilities:
- Data collection and analysis of mail volumes handled at DPOs and Office of Exchange and disseminate results in a timely manner and ensure regular submission of monthly reports from DPOs and Office of Exchange.
- Establish and maintain reliable mechanisms for testing quality and analyzing the results obtained.
- Ensure operating arrangements meet targets for connection to international conveyance and analyze conveyance reports, Identify poor routes and advise on alternative routes/airlines.
- Check airline handover times and discuss remedial actions with airlines/agents and obtain details of violations/losses/damage and discuss with airlines, ensure feedback is gotten from clients, especially corporate clients.
- Prepare and distribute forms for checks to be made and ensure timely collection, when complete, highlight any problems and difficulties, analyze results and ensure feedback is communicated.
- Measure and publish standards for all products and services by sensitizing staff to quality standards and publishing them to all stakeholders.
- Receive details of operational failures and help coordinate remedial action.
Key Performance Indicators
- Quality standards manual and procedures in place
- Number of quality checks prepared and distributed
- Amount of data collected and analyzed
Qualifications, Skills and Experience:
Minimum Qualifications
- Bachelor’s degree (Honors) in statistics or economics.
Working Experience
- A minimum of four (04) years working experience in mail handling, data collection and analysis from a reputable organization.
Competencies
- Data analysis and management abilities
- Computer applications
- Report writing
- Monitoring & Evaluation
How to Apply:
Interested candidates should send their application letter; attach certified copies of academic transcripts and certificates as well as a detailed CV, to reach the address below; The Head, Department of Human Resource and Administration Posta Uganda P.O Box 7106 Kampala.
Deadline: 2nd September 2024.
Please Note:
- Applications received after the deadline will not be considered.
- Candidates who do not receive feedback within a month from the deadline should consider their applications unsuccessful.
- Posta Uganda is an Equal Opportunity employer. Women are particularly encouraged to apply.
- Any form of lobbying or canvassing for appointment shall lead to automatic disqualification.
- Candidates shall be required, among others, to present the following:
- Endorsement Letter duly stamped by their Local Council 1 Chairperson Certificate of Good Conduct from Uganda Police.
- Three Reference Letters.
- Prior to appointment on the job, Posta Uganda shall carry out independent reference checks for all the documentation mentioned above.
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