The Ugandan Jobline

Job Title:    Standards and Statistics Officer  

Organisation: Uganda Post Limited (Posta Uganda)

Duty Station:  Kampala, Uganda

Reports to: Managing Director

About the Company:

Uganda Post Limited, trading as Posta Uganda. UPL  is the most extensive provider of postal services in Uganda, having an extensive network of postal delivery outlets down to sub-county level.

Job Summary:  Ensure that processes pertaining to mail quality and service delivery standards related to UPL are complied with.

Key Duties and Responsibilities:

• Data collection and analysis of mail volumes handled at DPOs and Office of Exchange and disseminate results in a timely manner and ensure regular submission of monthly reports from DPOs and Office of Exchange.
• Establish and maintain reliable mechanisms for testing quality and analyzing the results obtained.
• Ensure operating arrangements meet targets for connection to international conveyance and analyze conveyance reports, Identify poor routes and advise on alternative routes/airlines.
• Check airline handover times and discuss remedial actions with airlines/agents and obtain details of violations/losses/damage and discuss with airlines, ensure feedback is gotten from clients, especially corporate clients.
• Prepare and distribute forms for checks to be made and ensure timely collection, when complete, highlight any problems and difficulties, analyze results and ensure feedback is communicated.
• Measure and publish standards for all products and services by sensitizing staff to quality standards and publishing them to all stakeholders.
• Receive details of operational failures and help coordinate remedial action.

Key Performance Indicators

• Quality standards manual and procedures in place
• Number of quality checks prepared and distributed
• Amount of data collected and analyzed

Qualifications, Skills and Experience:

Minimum Qualifications

• Bachelor’s degree (Honors) in statistics or economics.

Working Experience

• A minimum of four (04) years working experience in mail handling, data collection and analysis from a reputable organization.

Competencies

• Data analysis and management abilities
• Computer applications
• Report writing
• Monitoring & Evaluation

How to Apply:

Interested candidates should send their application letter; attach certified copies of academic transcripts and certificates as well as a detailed CV, to reach the address below; The Head, Department of Human Resource and Administration Posta Uganda P.O Box 7106 Kampala.

Deadline: 2nd September 2024.

Please Note:

• Applications received after the deadline will not be considered.
• Candidates who do not receive feedback within a month from the deadline should consider their applications unsuccessful.
• Posta Uganda is an Equal Opportunity employer. Women are particularly encouraged to apply.
• Any form of lobbying or canvassing for appointment shall lead to automatic disqualification.
• Candidates shall be required, among others, to present the following:
• Endorsement Letter duly stamped by their Local Council 1 Chairperson Certificate of Good Conduct from Uganda Police.
• Three Reference Letters.
• Prior to appointment on the job, Posta Uganda shall carry out independent reference checks for all the documentation mentioned above.

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