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Job Title:   Customer Experience Consultant (No Experience Customer Care Jobs)

Organisation: KCB Bank Uganda Limited

Duty Station: Kampala, Uganda

About the Company:

KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.

Job Summary:

• Offer and deliver effective customer service while ensuring adherence to policies and procedures.
• Provide guidance and support to customers while mitigating inherent risks to improve service delivery.

Key Duties and Responsibilities:

• Cross sell all bank products and services.
• Attend to customer’s queries whilst lodging them In ECRM
• Resolve and minimize number of customers complaints.
• Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
• Maintain proper documentation and custodianship of Blank forms.
• Ensure 100% collection of revenues for services rendered.
• Rectify irregularities highlighted in the audit report in customer service area.
• Punctual and accurate submission of relevant reports.
• Ensure all relevant stationary is available to customers.
• Cleanliness of the banking hall.
• Any other duties assigned from time to time.

 




Qualifications, Skills and Experience:

The applicant should have relevant qualifications

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

Deadline: 25th August 2024

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