The Ugandan Jobline

Job Title:  Contact Center Officer (Several Customer Service Jobs)

Organisation: Ark Wellness Hub Uganda

Duty Station: Kampala, Uganda

About the Company:

Ark Wellness Hub Uganda provides inclusive and respectful care tailored to your needs. We understand the importance of creating a safe and comfortable environment for all individuals seeking healthcare services.

Job Summary:   Join Our Team as a Call Centre Agent! Are you passionate about making a difference in people’s lives? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you! Ark Wellness Hub is looking for a vibrant and skilled Call Centre Agent to join our team.

Key Duties and Responsibilities:   Here’s what you’ll be doing:

• Triage and Nurse Advice: Assess caller needs and urgency to provide SRH information, medical advice, and guidance on whether they need to visit a doctor or can manage their care at home.
• Appointment Scheduling: Schedule and manage appointments with healthcare providers, both at our hub and other facilities. Help patients find convenient appointment times and keep schedules up-to-date.
• Medication Refills: Assist clients with prescription refills by verifying details with their provider and coordinating the refill process.
• General Healthcare Information: Offer valuable information on a variety of SRH and primary health-related topics, including preventive care, disease management, and community healthcare resources.
• After-Hours Support: Provide exceptional support during evenings, weekends, and holidays to ensure continuous care for our patients when other facilities may be closed.

Qualifications, Skills and Experience:

• Outstanding Customer Service Skills: You’ll be the friendly voice our clients rely on.
• Attention to Detail: Thoroughness is key in every aspect of the role.
• Advanced Social Media Savvy: Use social media platforms to connect and communicate effectively.
• Patience and Calmness: Stay composed and supportive, even in high-pressure situations
• Adaptability: Embrace feedback and handle challenges with ease.
• Excellent Communication: Clear, articulate verbal communication is essential.
• Self-Motivation and Quick Learning: Be proactive and adapt swiftly to new information and tasks.
• Innovative Problem Solver: Bring creativity and solutions to every challenge.

Talent over qualifications.

• Anyone with qualification listed below can apply but we encourage you to apply if your field is different but you got what it takes!
• Degree in Mass communications,
• Public Health or related fields.
• A medical officer who is tech savy.
• Experience or background with SRH organizations/programs even as a Peer Educator!
• If you’re ready to join a dedicated team that values both professionalism and a fun, supportive work environment, apply now to become a part of our Ark Wellness Hub family!

How to Apply:

Send your application to info@awhug.org

Deadline: 30th August 2024

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