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Job Title:  Senior Manager Sales / Office Manager

Organisation: Hapag-Lloyd

Duty Station: Kampala, Uganda

About Organisation:

The roots of Hapag-Lloyd AG stretch far back into the 19th century, when the founding companies – Hamburg-Amerikanische Packetfahrt-Actien-Gesellschaft (Hapag) and North German Lloyd – put their first ships to sea carrying general cargo and passengers to New York. From these beginnings, in an exciting history marked by changes and upheavals, grew the leading and globally active container liner shipping company that we are today.

Job Purpose: To Oversee all aspects of Hapag-Lloyd operations in Uganda, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs. Consciously establishes a culture that encourages customer focus, individual development, efficiency, collaboration, and creates an environment for process improvements.

To uphold and ensure that all Hapag-Lloyd policies and procedures are followed and maintained.

Key Duties and Responsibilities:

• Responsible for general administration of the office and face of HL for the customers in Uganda
• Maintain working knowledge of all governmental rules and regulations in Uganda
• Ensure compliance of legal/tax aspects of the processes in the country as well as Local laws and regulations
• Ensure strict compliance of Hapag-Lloyd Guidelines & Policies
• Guide progress of costs savings initiatives and operational priorities
• Work closely with Country Manager (KE) on process improvement and communication flow
• Keep Overhead costs under control / in line with Budget
• Ensure that managers and staff are maintaining department standards, measures and key performance indicators (KPIs) for customer service, striving for consistent improvement
• Monitor and maintain close contact with shared services (GSC & QSC) in order to ensure customer service performance level is achieved. Set SLA.
• Monitor budget / allocation fulfillment for all trades, optimize contribution
• Develop and maintain close contact with customers and other relevant parties at management level; develop contacts to potential new customers – influence outcome Coach and steer sales execution supporting the team and coverage of top accounts
• Hold responsibility for performance of his/her sales team as defined in enhanced sales process
• Hold reasonable number of own accounts still allowing sufficient time for coaching Ensue that Push – Pull principle is followed as defined in area sales steering concept
• Identify potential new opportunities (supported by sales steering)
• Regularly review customer portfolios jointly with sales executives
• Weekly 1on1 with SXC and BD steering efforts towards optimization of volume and profitability
• Review sales REP portfolios and coverage of MR and CU customers ensuring right specialist for their market
• Provide feedback on market (rate) to TM / region and selectively engage on TM discussions on important matters (e.g. tender guidance and negotiations – special commodity market rates etc.)
• Analyze monthly volume planning done by sales team and establish necessary action and improvement – monthly dialogue
• Monitor CRM and Account Plans – weekly discussion topics to steer team
• Give feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders
• Ensure close communication between departments and offices
• Identify and qualify potential accounts via account plans, develop strategy to support sales team in landing and converting business
• Monitor performances of the accounts and ships utilization; develop and implement action plans to address potential shortfalls
• Maintain regular communication with management, other departments and offices concerning market developments, sales activity and competitors’ activities
• Report market developments and competitors’ activities to Country Manager (KE)
• Promote the relevant e-business solutions
• Any other Sales related tasks as requested by the Management.

Office Manager Tasks

• Ensure adherence to local legal requirements
• Contact to local authorities where required
• Responsible for well-being and needs of staff in office, including health and safety
• Ultimately responsible for facility management tasks, also if a third-party company is appointed
• Shared responsibility of holiday planning of local staff ensuring no loss of productivity
• Participation in joint GSD (when required) alongside Country Manager (KE)
• Being available and assisting in local audits
• Involvement in BA /HR budget preparations
• Responsible for communicating local incidents
• Back up escalation point for local accounts

Qualifications, Skills and Experience:

Job Qualification:

• University degree or equivalent
• Possess several years of comprehensive experience in liner shipping business and General Management
• Excellent command of spoken and written English
• Working knowledge of MS Office
• Result driven team player with a proactive attitude
• Ability to work under pressure
• Goal and deadline driven
• Good time management skills
• Receptive and be able to grasp new ideas and motivate oneself for personal development

Success Criteria for Position

• Good customer contacts / contacts with Local Authorities like customs / Terminals / ports and vendors
• Knowledge of main trade lanes and ICD’s in and around Uganda
• Strong teamwork and interaction with Sales, Customer Service, Operations and Business Administration departments, with a view to find synergies across departments
• Management experience and leadership skills
• Comprehensive knowledge of user application systems (FIS, SAM, MS Office)

How to Apply:

All candidates should apply online at the link below.

Click Here

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