Job Title: Regional Account Manager – Enterprise Business Unit
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Manager – Indirect Sales & Partnerships
About the Company:
MTN Uganda is a subsidiary of MTN Group, a multinational Telco operating in Africa and Middle East, with over 280milllion subscribers, making it the largest in Africa
Job Summary: To provide Sales Leadership in achieving new business targets, retaining existing business and managing multinational/corporate and government accounts.
Key Duties and Responsibilities:
- Driving Profitable growth for MTN Business
- Increase solution selling by offering clients Value Added Services.
- Grow monthly recurring revenue.
- Achieve current year Sales and Revenue targets.
- Ensure we maximize on existing contract values through retention.
- Limit churn and Increase Market Share.
- Support expansion of customer portfolio and any other new prospects.
- Win over business from competition.
- Ensuring a Culture of Operational Excellence
- Accurate Planning and forecasting.
- Provide input into operational and promotional planning which will ensure revenue growth within banking and Finance sector.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow revenues in the banking and finance sector further.
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.
- Account management
- Management and maintenance of account plans and promotional plans for Banking and finance sector.
- Provide assistance with the end-to-end management of clients’ accounts under the SME’s supervision.
- Manage one or more allocated accounts in line with vertical regional / channel strategy and macro-plans as defined regional sales managers.
- Resolve escalated issues or escalate as appropriate.
- Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
- Increase MTN’s Brand presence continuously by increasing MTN influence within the banking and Finance sector.
- Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the banking and Finance Sector.
- Liaise with relevant areas to ensure delivery of SLA.
- Send regular feedback on competitive threats to MTN business and advice on
- product/service enhancement requirements.
- Provide feedback on MTN’s risk exposure regarding the financial performance of the banks and provide recommendations as appropriate.
- Prepare reports on account performance as required.
- Focus on providing Exceptional Client experience
- Build and maintain solid relationships with all stakeholders.
- Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
Business Analysis
- Identify Business Improvement and Optimization opportunities that will result in improvement of process performance.
- Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
Qualifications, Skills and Experience:
Education:
- Bachelor’s degree in any business-related course.
Experience:
- Five (5) years’ experience in an area of specialisation;
- Previous experience working in a medium to large organization.
- Sales experience with telecommunications products and specific examples of closing large, strategic deals.
Knowledge, Skills and Competencies:
- Must have both – the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
- Requires understanding of SME buying cycles.
- Key Account Relationship Management.
- Understanding a broad range of company technologies and offering is required.
- Strong skills in competitive sales and protecting the installed base as well as creating new opportunities is essential.
- Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company’s value proposition, and position it in a powerful way to generate budgets and close deals.
- Must have the ability to deliver business value to the account and build on customer relationships.
- Taking the Initiative
- Analytical Thinking and problem solving
- Strong interpersonal and communication skills
- Ability to function under pressure.
- Knowledge of; market and industry, range of corporate business partners
How to Apply:
All candidates who wish to join MTN Uganda in this capacity should apply online at the link below.
Deadline: 9th August 2024
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