Job Title: IT Graduate Trainee (No Experience Jobs)
Organisation: Bank of Africa Uganda Limited
Duty Station: Kampala, Uganda
About the Company:
Bank of Africa Uganda Limited is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.
Job Summary: Responsible for first-line support for ICT systems to achieve Service Level objectives within Systems Performance standards.
Key Duties and Responsibilities:
- Provide first-line technical support; answering and fixing queries via phone, email and feedback management system;
- Offer excellent staff support for all ICT related queries and adhere to all service management standards;
- Proactively handle issues reported on the feedback management system and ensure that all calls are logged on the service desk;
- Support users in the setup and use of computer equipment;
- To allocate more complex calls to the relevant ICT technical support levels;
- In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house;
- Ensure documentation is maintained and filling is properly managed;
- Participate in the Graduate Trainee Program’s scheduled training sessions;
- Perform any other duties assigned by management from time-to-time.
Qualifications, Skills and Experience:
- Must have graduated in 2023 and 2024 with a minimum of 2nd Class Lower Bachelors Degree in ICT, Computer Science or a relevant field.
- Must have obtain 13 points and above at A level
- Must have a C3 in English and a C3 in Maths at O level
- Additional certifications in Networks, Systems or other relevant areas is an added advantage.
Required Competencies
- Good interpersonal skills
- Team player
- Customer centric
- Good communication skills (including oral, written and phone etiquette)
- Self driven i.e. ability to follow through ICT queries to closure.
- Ability to work under pressure.
How to Apply:
All candidates who wish to join Bank of Africa should apply online at the link below.
Deadline: 9th August 2024
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