No Experience IT Graduate Trainee Jobs – Bank of Africa Uganda Limited

Job Title:   IT Graduate Trainee (No Experience Jobs)

Organisation: Bank of Africa Uganda Limited

Duty Station:  Kampala, Uganda

 

About the Company:

Bank of Africa Uganda Limited is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.

 

Job Summary:  Responsible for first-line support for ICT systems to achieve Service Level objectives within Systems Performance standards.

 

Key Duties and Responsibilities:

  • Provide first-line technical support; answering and fixing queries via phone, email and feedback management system;
  • Offer excellent staff support for all ICT related queries and adhere to all service management standards;
  • Proactively handle issues reported on the feedback management system and ensure that all calls are logged on the service desk;
  • Support users in the setup and use of computer equipment;
  • To allocate more complex calls to the relevant ICT technical support levels;
  • In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house;
  • Ensure documentation is maintained and filling is properly managed;
  • Participate in the Graduate Trainee Program’s scheduled training sessions;
  • Perform any other duties assigned by management from time-to-time.





Qualifications, Skills and Experience:

  • Must have graduated in 2023 and 2024 with a minimum of 2nd Class Lower Bachelors Degree in ICT, Computer Science or a relevant field.
  • Must have obtain 13 points and above at A level
  • Must have a C3 in English and a C3 in Maths at O level
  • Additional certifications in Networks, Systems or other relevant areas is an added advantage.

Required Competencies

  • Good interpersonal skills
  • Team player
  • Customer centric
  • Good communication skills (including oral, written and phone etiquette)
  • Self driven i.e. ability to follow through ICT queries to closure.
  • Ability to work under pressure.

 

How to Apply:

All candidates who wish to join Bank of Africa should apply online at the link below.

 

Click Here

 

Deadline: 9th August 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

Date Posted 2024-08-06T06:37
Valid Through 2024-08-10T00:00
Employment Type FULL_TIME
Hiring Organization Bank of Africa
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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