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Job Title:   IT Support Agent Intern (No Experience Jobs)

Organisation: Jumia

Duty Station:  Kampala, Uganda

About the Company:

Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem.

Job Summary:   This internship offers an excellent opportunity to gain practical experience in IT support within a fast-paced e-commerce environment. You’ll work alongside experienced professionals and contribute to maintaining the technological backbone of Africa’s leading online marketplace. At Jumia, we value diversity, creativity, and innovation. Join us in our mission to leverage technology to transform everyday life in Africa.

Key Duties and Responsibilities:

• Provide first-level technical support to Jumia employees and departments
• Assist in troubleshooting hardware and software issues
• Help maintain and update IT inventory and asset management systems
• Contribute to the creation and maintenance of IT documentation and user guides
• Assist in setting up and configuring workstations and mobile devices
• Support the implementation of IT security best practices
• Help monitor and maintain network performance and connectivity
• Assist in user account management and access control
• Participate in IT projects and initiatives as assigned
• Collaborate with other IT teams to resolve complex technical issues
• Assist in providing support for Jumia’s e-commerce platforms and internal tools
• Help in organizing and conducting basic IT training sessions for employees.

Qualifications, Skills and Experience:

• Fresh graduates or currently pursuing a degree in Information Technology, Computer Science, or a related field
• Basic understanding of computer hardware, software, and networking concepts
• Familiarity with Windows and macOS operating systems
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Eagerness to learn and adapt to new technologies
• Basic understanding of e-commerce platforms and operations (preferred)
• Familiarity with ticketing systems and IT service management principles (preferred)
• Excellent communication skills, both verbal and written
• English proficiency.

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

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