Job Title: Manager Service Quality and Compliance
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala, Uganda
About the Company:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Job Summary: The role will be responsible for offering customer satisfaction through operational effectiveness, efficiencies and efficient customer compliant resolution. Ensure compliance with laid down policies and procedures.
Key Duties and Responsibilities:
Operational efficiency:
- Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.
- Ensure effective and timely resolution of all operational audit issues at the branch.
- Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions.
- Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.
Service quality:
- To offer customer satisfaction through operational effectiveness, efficiencies, and acceptable turnaround time on all transactions.
- Timely customer complaint resolution so as to ensure seamless customer experience.
- ECRM utilization and closure of customer Issues.
Branch administration:
- Provide an administrative support role to the Branch Manager.
- Motivate, coach and develop a high performing team.
- Ensure that Branch service providers are properly introduced, verified and monitored.
- Ensure Business Continuity and optimal resource allocation/utilization.
Business growth:
- Generate leads from Back Office transactions to support Business growth.
Qualifications, Skills and Experience:
The applicant should have relevant qualifications
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 25th August 2024
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