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Job Title:    Manager ICT Operations

Organisation: Tropical Bank

Duty Station:  Kampala, Uganda

About the Company:

Tropical Bank was established in 1973 under the name Libyan Arab Uganda Bank for Foreign Trade and Development. Tropical Bank Limited is jointly owned by the Governments of the Republic of Uganda 0.03% and the Libyan Foreign Bank (LFB) 99.97% of Paid-up Capital. The Bank provides professional and personalized commercial banking services to various sectors of the economy including financial support to Parastatals, Corporates, Small and Medium Enterprises, Individuals, and Non-Governmental Organisations.

Job Summary:   Tropical Bank is hiring a Manager ICT Operations

Key Duties and Responsibilities:

• Ensure the availability, scalability, and reliability of ICT systems to meet business requirements and service level agreements (SLAs)
• Oversee and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, the Internet, intranet, security, and wireless implementations.
• Supervise the design, installation, administration, and optimization of the Bank’s corporate databases, database management systems, and related components to ensure high performance of the various business applications and specified server uptime.
• Implement and enforce IT security policies, standards, and procedures to protect the bank’s IT infrastructure and data assets
• Oversee IT service delivery processes, including incident management, problem management, change management, and request fulfillment.
• Ensure follow-up and root cause analysis and post-incident review of all high severity incidents across services and analyze incident trends for repetitive and critical incidents for permanent resolution
• Implement and maintain a structured System Environment that facilitates the development of ICT services to leverage value from ICT Systems and applications across the bank.
• Oversee the management of System end-of-day/Month/Year procedures and manage system start-of-day procedures, end-of-day tasks, and related support activities.
• Review Service Level Agreements and track monthly SLAs for the team. Agree and manage service offerings and SLAs with internal customers
• Collaborate with the ICT team and other stakeholders to drive forward improvements in systems monitoring, incident management, and general service delivery, and execute all appropriate delivery processes to optimise IT service(s).
• Maintain the ICT Systems’ uptime as per the agreed service level agreements and ensure that all ICT services effectively support users across the branches and Head Office.
• Build and maintain formal partnerships with key internal and external stakeholders; e.g. ICT Support teams, business stakeholders, and key suppliers, to understand the business needs and changes in customer needs, and maintain and upgrade relevant ICT Systems
• Manage and Monitor staff performance and development, set performance objectives, carry out performance reviews, and coach and mentor all staff under jurisdiction.
• Effectively manage service levels of critical applications and minimize the cost of IT infrastructure by optimizing the delivery and performance of business services.
• Engage stakeholders and Produce robust ICT operations reports in accordance with the operations plan and budget for management decision-making.

Qualifications, Skills and Experience:

Education & Training

• Bachelor’s Degree in Computer Science, Information Technology or any other related field.
• CISM, CISSP, CRISC, and CASP+ or any other related certifications is an added advantage.

Skills & Experience

• 6 years’ experience in IT Operations, 3 years of which should be at a supervisory level.
• Demonstrate ability to link and apply complex technologies to business strategies and high proficiency in Information and Communication Technology.
• Strong understanding of banking operations, Fintech, and product development trends.
• Strong skills in Project Management and project execution is an added advantage
• Familiarity with the financial services industry in Uganda.
• Strong understanding and experience in digital banking services.

Business Behaviors

• Adaptable to technological advancements, regulatory changes, and shifting business priorities
• Strong communication and interpersonal skills
• Ability to analyze complex issues
• Strategic Thinking
• Must be a person of integrity.
• Risk management skills.
• Strong leadership skills

How to Apply:

If you believe you meet the requirements for any position above, please submit your application letter together with your CV to our email only addressed to;

Head Human Resource,

Tropical Bank Ltd,

Plot 27 Kampala Road

P.O. Box 9485 Kampala. Uganda

Email to: recruitment@trobank.com

Please Note the following:

• Candidates must put the Job title/position in the subject of the email during submission of their application.
• Tropical bank does not ask for money or rewards in exchange for Job opportunities.
• Only shortlisted candidates will be contacted.

Deadline: 28th August 2024

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