The Ugandan Jobline

Job Title:  Collections Team Lead  

Organisation: Autochek Uganda

Duty Station: Kampala, Uganda

Reports to: Senior Credit Manager/Credit Manager – AutoChek Financial Services

About the Company:

Autochek is an automotive technology development company that is building the infrastructure to make car ownership more accessible and affordable in Africa. With active operations in 9 countries across East, West, and North Africa, a partner-led retail footprint in over 1,500 dealers and workshop locations, and more than 70 banking partners, Autochek is improving Africa’s automotive finance value proposition by bringing all relevant stakeholders together to enable easier access to more financing options as a catalyst for growth in Africa’s automotive industry.

Job Summary:   We seek to engage a productivity-oriented professional who will collaborate with the executive management team, to improve the loan collections process in alignment to local and international collections regulations, taking into cognizance, underwriting policies, guidelines, rating manual, insurance regulations, auctioneer requirements, repossession strategies and partners’ requirements. responsible for educating borrowers of their loan terms and conditions post disbursements. Our Collection Team lead will be mandated with task of educating the customers on their financial obligations, the importance of meeting this, and the consequences for not meeting their financial obligations. You will own, develop and submit weekly, monthly and quarterly performance and progress reports to your direct line of reports.

Key Duties and Responsibilities:   

• Assist loan origination officers with identifying critical indicators that can result in defaults.
• Solely responsible for the collection of repayment from customers on due dates as executed in contracts.
• Solving all customer related payment issues that may affect or hinder optimal collections.
• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Maintain and create new repayment collections channels.
• Maintaining customers records to drive a healthy portfolio for the business.
• Maintaining customers relationship which in turn improves the quality of the portfolio.
• Manage debt recovery and all related activities, auctioneer coordination and dealer storage management.
• Manage vehicle recovery process with effective coordination with the Car-Care Team
• Schedule reminder notifications and emails to customers on set dates from collections policy.
• Ensure adherence to the globally designed Collection Policy.
• Deploy best in class funnel management processes to ensure that applying customers are effectively served.
• Advise AutoChek on innovative and efficient ways to improve the loan collections process.
• Responsible for key performance indicators in-country as aligned and agreed with superiors
• Work closely with product owners to ensure product market fit.
• Maintain and sustain the company’s core values.
• Implement brand strategies aimed at building the company’s brand.
• Drive technology adoption of internal and external consumers/customers.
• Ensure a data-driven decision-making process across the organization.
• Benchmark internally and externally while driving the organization towards best-in-class performance

Qualifications, Skills and Experience:

Technical requirements

• Strong communication, organization and negotiation skills.
• Proven track record of managing large scale collections portfolio
• Prior work experience within a Loan Recovery Business.
• Knowledge of Credit Management and Operations
• Experience with credit decisioning tools and best market practices.
• Experience working in a high-tech environment.
• Motivated self-starter with the ability to work with little or no supervision
• Excellent data analytics skills, Tableau, Power BI and MS Office Suite
• Prior work experience in developing digital products and solutions
• P&L responsibilities at Operator level
• Solid understanding of budgeting and financial planning
• Good people management skills.
• Good Leadership and Management skills

Knowledge & Skills Required

• Proactive, ethical, high energy, hands-on manager with great interpersonal skills to function across all levels of the organization as well as with external entities
• Thoughtful and demonstrates good judgment and strong decision-making based on accurate and timely analysis
• Strong organizational and project management skills; attention to detail
• Proven ability to perform in an unstructured and fast-paced environment
• Proven experience building strong business partnerships and executive presence; able to establish credibility and support with other stakeholders
• Outstanding time management skills
• Results-oriented approach to work; willingness to do whatever it takes to help the team
• Ability to identify and implement efficiencies and process improvements
• Able to deliver the highest standards of customer service.
• Strong problem solving and creative skill

Educational Requirement

• Masters, bachelor’s in science, business administration or any other business-related course
• Extensive training in Credit Operations, Management and Administration and other business areas

Experience

• Minimum 5 years of Credit Recovery Operations with increasing levels of responsibility.
• Extensive experience in managing complex projects and growing/scaling an unstructured business
• Experience working in a matrix, extremely dynamic, fast-paced, results oriented multi-country environment; and prioritization

How to Apply:

All interested candidates are kindly requested to submit their applications via email to: recruitment.uganda@autochek.africa

Deadline: 14th August 2024 by 12pm

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