Job Title: Assistant Manager Service Quality & Compliance
Organisation: KCB Bank Uganda Limited
Duty Station: Kampala Road Branch, Kampala, Uganda
About the Company:
KCB Bank Uganda Limited which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks.
Key Duties and Responsibilities:
Operational efficiency:
- Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines in processing of transactions.
- Ensure support to the MSQC to achieve timely resolution of all operational audit issues at the branch.
- Ensure adherence to approval limits for processed transactions.
Service quality:
- To offer seamless customer satisfaction through operational efficiency/accuracy and acceptable turnaround time on all transactions.
- Timely customer complaint resolution so as to ensure seamless customer experience.
Branch administration:
- Provide supervisory support and continuity to the Manager Service Quality and Compliance.
- Coach, train and develop skill sets of direct reports.
- Ensure that branch service providers are properly introduced, verified and monitored.
Business growth:
- Generate and give leads to the Branch sales team from daily transactions or engagements to support business growth
Qualifications, Skills and Experience:
- 3 years’ Experience, Teller, Customer service and Postings.
- Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
- Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
- Strong communications, negotiations, and interpersonal skills.
- Passion for Performance.
- Self – Drive, Flexibility, Focus and attention to detail.
- Focus and attention to detail.
- Open to New Ideas in a rapidly changing Business Environment
How to Apply:
All suitably qualified and interested applicants should apply online at the link below.
Deadline: 3rd September 2024
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