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Job Title:  Transition Specialist  

Organisation: National Social Security Fund (NSSF)

Duty Station: Kampala, Uganda

Reports to: Senior Manager IT Services

About Organisation:

National Social Security Fund (NSSF) is positioning itself as the Social Security Provider of Choice in Uganda. With our shared purpose of being the Social Security Provider of choice, providing exceptional customer service and better operations with a well-motivated and skilled workforce, we are looking to recruit persons with high integrity and dedication to work with us.

Job Summary: The Transition Specialist is primarily accountable for the overall quality, improvement, execution and enforcement of the Fund’s IT Change Control process. He/she is the main coordinator of this process and is the focal point regarding changes in IT in the organization.

Key Duties and Responsibilities:

• Transition management: Ensuring a smooth transition of changes from development to operations, bridging the gap in today’s DevOps-driven environment.
• Coordinate with the team to implement technologies to detect unauthorized changes on the fund core systems
• Schedule changes and ensure appropriate resources are assigned to execute the requested changes
• Identify, analyze and prepare risk mitigation tactics for the requested changes
• Maintain the change schedule and projected service outage
• Perform change impact analysis, assess change readiness and identify stakeholders for the requested changes
• Review all change requests for compliance with required standards according to established guidelines
• Evaluate completed change requests to ensure the change management process was followed and recommend improvements
• Ensure all necessary communication, documentation and testing are done prior to approval
• Maintain pre-authorized and standard change lists
• Prepare for the Change Advisory Board (CAB) meetings by having the appropriate changes and respective stakeholders present/available for the meetings
• Present the requested changes to CAB for authorization
• Ensure all necessary documentation is availed and reviewed to inform the emergency change decision
• Continual review and improvement of the change process from best practice, risk/audit reviews and training

Qualifications, Skills and Experience:

• A Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or related field
• A professional certification in ITIL® 4 foundation
• A certification in ITIL® 4 Specialist: Create, Deliver and Support will be an added advantage.
• Work Experience: 5 years working in a busy IT environment and relevant experience in IT Service Management
• Understanding the DevOps process and Unauthorized change detection in a busy IT environment.

Competences:

• Commitment & Integrity
• Proactivity & Innovation
• IT technical expertise and Knowledge. With knowledge on scripting.
• Adept at leveraging technology to enhance operational efficiency.
• Relationship Building
• Communicating and Influencing
• Resilience & Resourcefulness
• Thinking and Problem Analysis
• Research and investigation (Advanced)
• Business process and project management (Advanced)
• Risk and control (Intermediate)
• Data collection and analysis (Advanced)
• Problem-solving tools and techniques (Advanced)
• Computer-aided auditing techniques (Advanced)

How to Apply:

All Interested individuals should  Click Here to fill out the application form and also send copies of their application letter, curriculum vitae and academic qualifications, addressed to the Chief of People and Culture to recruitment@nssfug.org

NB: Women are encouraged to apply. Please note that canvassing or lobbying will lead to automatic disqualification of the candidate and that providing minimal information or not attaching the required documentation may lead to the disposition of your candidature due to insufficient information provided.

Deadline: 7th August 2024

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