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Job Title:   Service Advisor

Organisation: CFAO Motors Uganda (formerly Toyota Uganda Limited)

Duty Station:  Namanve, Mukono, Uganda

About Organisation:

CFAO Motors Uganda is the exclusive manufacturer-authorised distributor of brand-new Toyota Vehicles and genuine parts in Uganda, as well as exclusively offering Toyota Manufacturer’s warranty. CFAO Motors Uganda is a subsidiary of CFAO Automotive, a division of the CFAO Group, which is part of Toyota Tsusho Corporation.

CFAO Motors Uganda are also the official distributors of brand-new Suzuki vehicles, Yamaha motorcycles, Hino Trucks, and Toyota forklifts. The company also proposes a range of short and long-term lease and car rental solutions for businesses through the LOXEA brand and its partner Avis Fleet. It also provides a raft of other services to expand the offering, including fleet management, geolocation, telematics and more.

Job Summary:  The Service Advisor will ensure customer satisfaction through effectively identifying/interpreting customer needs and communicating them to the Workshop team to fix them right the first time.

Key Duties and Responsibilities:

• Accurate identification of customer needs and accurate repair order preparation.
• Take all steps to address, resolve and follow up all customer complaints in the shortest time possible.
• Update customers on progress of work and notify them of any changes to manage client expectations.
• Carry out post service follow ups to ensure that customers are fully satisfied with services rendered.
• Adhere to the Toyota Service Manual – Fix it right (Kodawari) and safety (Anzen) standards.

Qualifications, Skills and Experience:

Educational and Experiential requirements

• Minimum of a Diploma in Automotive/Mechanical engineering
• At least two years of experience in the mobility/automotive industry

Key competencies, skills and personal attributes

• Ability to drive and possessing a valid driving license.
• Good communication skills
• Interpersonal skills
• Ability to provide excellent customer service
• Conflict management
• Attention to detail

How to Apply:

All candidates should apply online at the link below.

Click Here

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