The Ugandan Jobline

Job Title:  Senior Officer Service Assurance

Organisation: Uganda Communications Commission (UCC)

Duty Station:  Bugolobi, Kampala, Uganda

Reports to: Manager Operator

About Organisation:

The Uganda Communications Commission (UCC) is a statutory body established under the Communications Act 2013 to regulate Telecommunications, Broadcasting and Postal sub-sectors. In carrying out its mandate and mission of driving the development of a robust communications sector in the country.

Job Summary: The Senior Officer Service Assurance will ensure the quality and reliability of communication sector services through revenue reporting, billing and metering assurance, tariff assessment reviews, revenue assurance, fraud monitoring, policy advisory, SIM card registration, KYC database management, and network audits.

Key Duties and Responsibilities:

• Conduct revenue reporting, billing and metering assurance and fraud monitoring activities.
• Review and analyse tariffs, ensuring compliance with regulatory requirements and maintaining an up-to-date inventory of service and product tariffs.
• Provide policy advisory services as the need arises.
• Support SIM card registration and KYC database management.
• Undertake service assurance and performance metrics analysis.
• Supervise the evaluation and review of pricing and conduct a comparative analysis of tariffs.
• Investigate competition in broadcast, multimedia, postal, courier and telecommunications markets.
• Manage and review the performance of direct reports, assigning tasks effectively, setting development goals, and ensuring alignment with organisational objectives.
• Maintain flexibility to accommodate any other duties that may be assigned by the supervisor from time to time.

Key Performance Indicators

• Rate of revenue reporting and billing processes.
• Reviewed and evaluated tariffs.
• Revenue loss prevented through fraud monitoring activities.
• Timely policy advisory services.
• Conducted network audits and performance metrics analysis.
• Comprehensive investigations conducted.
• Transparent and consistent tariffs.

Qualifications, Skills and Experience:

• Master’s degree in telecommunications, economics, business administration, or a related field.
• Bachelor’s degree in telecommunications, economics, business administration, or a related field.
• Membership in a relevant professional body.
• Working Experience: Minimum of four (4) years’ experience in service assurance, revenue assurance, or a related field within the telecommunications sector.

Skills, Knowledge and Abilities

Technical

• Strong analytical skills with an eye for detail.
• Knowledge of billing systems, revenue assurance practices, and fraud detection techniques.
• Ability to interpret and advise on policy and regulatory issues.
• Experience with database management and network audit procedures.

Behavioural

• Strong communication and stakeholder management skills.
• Knowledge of telecommunications market dynamics and regulatory frameworks

How to Apply:

All candidates should complete the online application form and upload their CV, cover letter and relevant certificates at the link below. The CV must include 3 referees including their email address and telephone number.

Click Here

Deadline: 22nd July 2024 by 5:00pm

Note: Only shortlisted candidates will be contacted. UCC is an Equal Opportunity Employer. Any form of canvassing will lead to automatic disqualification.

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