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Job Title:  Research and Product Development Officer

Organisation: Finance Trust Bank (FTB)

Duty Station: Kampala, Uganda

Reports to: Manager of Product Development & Research

About Organisation:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11^th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary:  The Research and Product Development Officer will be responsible for identifying new opportunities for developing new marketable products and services from concept to distribution. This is in order to meet customers’ needs and invigorate FTB’s current market share resulting in business growth.

Key Duties and Responsibilities:

• Offer strategic and thought leadership in the Bank’s Product development strategy.
• Identify opportunities for new revenue and cost reduction within the product stream for current and future considerations.
• Support the MPDR in conducting research and evaluate market trends, legal/regulatory climate, competitive products for enhancements. Identify new product offerings and present findings and recommendations to Product Development Committee.
• Support the coordination of stakeholders in the product development cycle – from research, to ideation, to business case development, to prototyping, to testing, to launch, to commercialization
• Present new ideas to Product Development Committee to receive bank consensus for developing the product lines. Prepare all product papers for approval.
• Prepare and validate commercial and go-to-market plans before implementation to confirm all key enablers can support the initiative and that the expected impact from the product is realistically derived.
• Prepare monthly product performance reports and offer analytics around the banks products and services.
• Be the center of reference for the Bank’s product pricing performing tasks relating to presenting Tariff reviews to PDC for consideration, ensuring change requests related to the reviewed tariffs are implemented in the CBS in a timely manner and perform a revenue assurance function.
• Create the customer journey maps for each product delivery and make recommendations for improvements within internal processes or service point optimization

Qualifications, Skills and Experience:

• Bachelor’s degree in business administration, economics, statistics, mathematics, or relevant sciences
• A minimum of 5 years within the custom market research industry
• 1 to 3 years of banking industry/sector experience
• Knowledge of new financial products, services and delivery channels.
• Exceptional written and oral communication abilities
• Strong quantitative, aptitude and analytical skills with experience in statistical modelling and analysis.

NB: The position carries an attractive salary and benefits package.

How to Apply:
All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, P.O. Box 6972, Kampala, Uganda, TWED PLAZA, Plot 22B, and Lumumba Avenue and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

Deadline: 31st July 2024

NB: Only shortlisted candidates will be contacted directly on Tel. Numbers 0312222600 or 0414 341275 ONLY.

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